| External Systems | Refunds & Returns | Internal Systems | Payment Processes | Compliance & Laws |
|---|---|---|---|---|
|
You can't. The apps don't give Mom the option to use a gift card.
How do you enter a gift card code on either of the mobile apps?
|
Refunds to store credit process back to Mom's account within an hour after the refund is initiated.
How long does it take for a store credit refund to process back to Mom's account?
|
Locate Mom's account, verify her, then, with Mom's permission, add her phone number to her account using the Use Caller ID button by her address.
How should we handle an Unidentified Mom when she first calls in?
|
Store credit refunds never expire.
How long after a store credit refund is issued will it expire?
|
Submit a Product Safety & Compliance Request.
What should you do if Mom says she received a broken cup that cut her hand?
|
|
Mom's first payment will include tax (where applicable), shipping, and her first payment.
When making a purchase using Smart-Pay options, what can Mom expect to pay when she first places her order?
|
zulily Returns
If Mom is sent an ERL, who is shown as the sender in the email Mom receives?
|
Gift Card Lookup Tool
What tool can we use to search for Mom's gift card information?
|
When Mom first places her order.
When can Mom use store credit on her Smart-Pay order?
|
Ohio, New York, Washington, Nevada, Pennsylvania, California, and South Carolina.
In what states do we charge a sales tax?
|
|
Mom is emailed every time a payment is captured.
How often is Mom emailed when she makes a Smart-Pay order?
|
Health & Beauty supplies
Baby Gear Pet supplies Intimate apparel Food Live Plants Household cleaning agents
What items are not eligible for return ever?
|
zuKeeper
In what system does the Product Search Tool live?
|
Mom's account is handed over to Collections after she's been past due for 90 days.
At what point will Mom's account be turned over to the collections agency when her order is past-due?
|
California
What state requires all manufacturers to have a Prop 65 warning if anything they manufacture contains at least one chemical/material that is a known carcinogen or causes birth defects?
|
Support Us on Ko-fi