Your Camera (s/n XXXX) was purchased more than one year ago and unfortunately is no longer under Warranty.

If your camera needs repair, you will be responsible for all repair AND shipping costs. Camera repair costs can range between $300-$800. Once the camera is received at our warehouse, we will assess the damage and provide a more accurate quote.

Let us know if you wish to proceed with the repair.

Send updated floor plan

To change or update your credit card:
1. Login at buy.matterport.com/user
2. Click the "Edit" tab
3. Scroll down to the "Card On File To Edit" section. Select "Edit" to change some credit card information, or "Add a Card" to add another credit card to your account.

I can fix your car's breaks, give you rides to work or the train station and have the best group of agents working for me!

I went to school in a foreign country.

Currently we do not support Mattertag™ Posts in VR. We plan on adding them to VR in the future, but unfortunately we cannot offer a timeline right now.

Where are 360 views

Sorry to hear that your recent upload did not complete. Please make a copy of your model in the Capture app and reupload.

I narrate audiobooks.

I was riding my bike in the dark with my headset on and a police officer was following me with his lights on, but I didn't realize. When he finally pulled me over, he said I was evading arrest.

Sorry to hear that your recent upload did not complete. Please make a copy of your model in the Capture app and reupload.

Feature request

Before you can order your first Schematic Floor Plan, an account admin must enable the Floor Plan feature.

For more information, check out our FAQ about Schematic Floor Plans.

I own an Axolotl.

I went to a doctor to get my hearing checked because I was having a hard time hearing and all the doctor did was scream in my ear asking if I could hear hiim. Then he said I was fine.

If you're having trouble logging in to your account, try visiting Matterport Cloud (my.matterport.com) and click the "Trouble Logging In?" link. Enter the email address for your account. Check your email for password reset information. Check your spam folder if you do not receive an email.

If you continue having issues, please send us the email address, full name, and company name associated with your account so we can investigate further.

H/W requirements

We've compiled a lot of FAQs (frequently asked questions) and educational materials for people who are new to Matterport.

Even more tips, tutorials, and best practices are available on our Help Center.

Join our community to meet other Matterport users.

Finally, just ask our Customer Success team if you have a specific or a unique question:
[email protected]

I love concrete sinks.

I have driven 95 mph down the freeway in broad daylight!

Visit our Help Center to learn more about the OBJ (mesh) file.

Downloading a point cloud from your Matterport Space is currently a beta feature. Click here to fill out a form and request a point cloud.

For more questions about the point cloud, please email us at [email protected].

"This user already exists"

We apologize for any inconvenience you had with the Matterport Pro2 3D Camera and we appreciate your cooperation and patience while we resolve the issue.

Your camera (s/n XXXX) is still under warranty. I have created RMA-XXXX for the return of your damaged camera.

Please wait for a replacement camera to be sent to you so that you will not be without a camera. Matterport will cover any costs for repairs not caused by negligence or shipping damage.

Upon receipt of your replacement camera, use the pre-paid return shipping label included in the package to send the damaged camera back to us. Please note, if the damaged camera is not received by Matterport within 30 days from the date the replacement camera was shipped, you will be billed for the cost of the replacement camera.

You are liable for the camera's condition until we receive it. Therefore, we strongly recommend using secure packaging. Pack the smaller box inside a large shipping box, also made out of thick-sided cardboard, with at least 1 inch of crush space on all sides. If you still have your original Matterport shipping materials, you can use those. We recommend a minimum shipping box size of 22" x 17" x 13" inches (Metric version: 56 x 44 x 33 cm, weight of 6.3 kg). Shipping weight will be approximately 14 pounds. See our Help Center for some photos of recommended packaging.

I own two houses.

I have been on the TV show, "Jeopardy!"