| New Streamers | Sales & Marketing | Customer Success | Random |
|---|---|---|---|
|
Who is Paul / Lakers
This New Streamer is a loyal fan of this team, despite the recent difficulties. Who is it and what team?
|
SMS / Texting
What is the main medium through which Workstream and our hiring managers communicate with job applicants?
|
RJ and Sam
Which two customer support leaders mockingly look like each other?
|
Singapore
Where did Desmond grow up in?
|
|
Who is Chase Richardson / Podium
This New Streamer joined a company as one of the first sales rep and saw it grow. Who is it and (bonus points) what company?
|
What is SEO, Direct Mail, Paid Search, Paid Social, Associations, Events, Industry Pubs, Nurture & Newsletter, Content
What are 3 ways our marketing team reaches out to prospective customers (e.g. marketing channels)?
|
5-25x
According to HBR, acquiring a customer is anywhere from (X) to (X) times more expensive than retaining an existing one.
|
Jay Z, Chainsmokers, Will Smith, James Harde, andre iguodala
Name two celebrity Workstream Investors
|
|
Who is Nikki Davis ("business in the front, party in the back."
Believe it or not, this New Streamer once sported a mullet
|
What is 60%
What percentage of the US workforce is considered a deskless / hourly worker?
|
Onboarding: Immediately launch customers to show value
Customer Success:Continuously prove the value, upsell and retain Support:Continuously support through any and all issues
Our three components of our CS team are
1) onboarding 2) customer success 3) support What is the main objective of each one? |
Utah, SF, Vancouver, China, Phillipines (+Singapore)
What are the major hubs at Workstream?
|
|
Who is Jean Su!
This New Streamer has two adorable boys and a great life motto to live by. What is the motto / sentiment behind it?
|
AEs - Responsible for closing deals
Inbound ADRs - They are responsible for responding to inbound leads and setting meetings for AEs Outbound ADRs - Paired 1:1 for most AEs and are responsible for setting meetings for their AE
What is the main differences between an AE, Inbound ADR, Outbound ADR?
|
1. low # of applicants
2. ease of use! -sometimes harder to use for smaller, less tech savy clients (design to help!) 3. lack of integrations! :/
What are the top reasons customers leave Workstream (e.g. churn)?
|
Dominican Republic (very tropical place, highly recommend)
What country did Bannon almost get arrested in?
|
|
Who is Jamie Dyra + Jane Forbes
These two New Streamers met their partners at concerts. Who are they?
|
1. Improve hiring (70% reduction in time to hire)
2. Reduce time (90% decrease in no show) 3. Reduce cost
What are the three main value propositions of Workstream and how would you describe it to a grandparent?
|
NRR = Net Revenue Retention
starting revenue + upsell - downsell - churn divided by starting revenue NRR = big impact on long-term growth
What is NRR and how do you calculate it? Why is it so important to our success at Workstream?
|
Utah (6)
- Chase Richardson (Regional Sales Lead) - Paul Kongaika (Inbound Account Development Rep) - Nikki Davis (Order Management Manager) - Spencer Mortensen (Commercial Account Executive) - Jamie Dyra (Leadership & Development Manager) - Jane Forbes (Revenue Enablement Coordinator) Canada (1) - Jean Su (Head of Software Engineering, Site lead for Canada) SF (1) - Christian Posadas (Senior Product Manager)
Close your eyes. Name 5 New Streamers and their roles!
|
Support Us on Ko-fi