Webstation | Adherence |
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Whtat is schedule viewer?
This is where your representatives will have real-time access to current, future and past schedules,.
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What is Scheduled Activity?
This displays the activity and description for each representative’s current scheduled activity.
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What are the Benefits of Nice WFM?
Supervisors are able to view representative schedules, historical and real time statistics, see alerts when representative’s schedules changes.
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What is Actual State?
This Displays the activity associated with the representative’s current state.
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What is Webstation's tempoary password?
Baycare1
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What is Time in State?
This Displays the amount of time each representative is in the current state.
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What is the reminder Box?
This will pop up 5 minutes before the representatives activity.
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What is Out Of Adherence?
This Displays the total time a representative is out of adherence for a scheduled activity.
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What is the Stats viewer?
This module will show the statistics for your representatives.
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What is Time Utilization?
This report displays total time scheduled for each activity code.
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