Webstation Adherence
100
Whtat is schedule viewer?
This is where your representatives will have real-time access to current, future and past schedules,.
100
What is Scheduled Activity?
This displays the activity and description for each representative’s current scheduled activity.
200
What are the Benefits of Nice WFM?
Supervisors are able to view representative schedules, historical and real time statistics, see alerts when representative’s schedules changes.
200
What is Actual State?
This Displays the activity associated with the representative’s current state.
300
What is Webstation's tempoary password?
Baycare1
300
What is Time in State?
This Displays the amount of time each representative is in the current state.
400
What is the reminder Box?
This will pop up 5 minutes before the representatives activity.
400
What is Out Of Adherence?
This Displays the total time a representative is out of adherence for a scheduled activity.
500
What is the Stats viewer?
This module will show the statistics for your representatives.
500
What is Time Utilization?
This report displays total time scheduled for each activity code.






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