| The Neighborhood | Best Practices |
|---|---|
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What is the name of the group Daryl says Good Morning too
The Morning Crew
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If a customer has two contact telephone numbers and five ported numbers how many should you use to contact the customer?
What is all of them?
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What is one daily reminder that is posted twice daily
The FOC/Concurrence Reminder
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If an order is cancelled Crud Macro in the biller, this is the process you follow.
What is the OM Escalations Rekey Process
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The location of Carrier Updates
The Alerts Channel in The WOM Neighborhood
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If porting a TN from a carrier with an 18 hour concurrence window what should you check in Orderpath when creating the Subscription?
What is the Medium Timer
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The Location of the WOM Coaching Form
The General Tab in the WOM Neighborhood
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The Process Documents can be found in these three locations
Salesforce, Teams and SharePoint
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This location in the WOM Neighborhood is where you'd go to have Sales Force cases reassigned
The Get Next Channel
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After a TN Change in the Biller, what two steps should you take to prevent an E42 fall out?
Update Paperwork, Change TN(s) in the Bundle Builder
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