Who's Queue Is It Anyways? | Procedure?? What Procedure?? | Are You Who You Say You Are? | Who Am I Supposed To Send This To? |
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This queue is where applications that are pending go when they are conditionally approved
SECOFF or SECPEND
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You use this procedure when a customer's credit doesn't pull successfully.
Repull a Credit Bureau
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There are 1 too many apps for the same person in this queue
DECALPHA, DECDUP, DUPDEC, ADMDUP
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When a cx didnt make the application, you use this procedure to take care of the app
VOID/WITHDRAW/DID NOT APPLY
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CLI apps go here when they are declined
DECBEH
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Customer's app does not meet TD's Relationship Requirement
CrossBorder Application
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Consumer statement on customer's bureau
INVESTIG
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When you need to remove a mail hold from the customer's account
Update Contact Information
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Apps can go to this queue if you dont successfully clear through maintenance screens
MCAHOLD
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This procedure can help you know where to transfer a store rep after you have them verified
UPFRONT VERIFICATION
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