| SAY WHAT? (HELOCS/EQUITY EXPRESS) | DUH, EVERYONE'S FAVORITE | DUH, EVERYONE'S FAVORITE-PART II (Because we loved it so much the first time.) | FUTUREWORLD | A LITTLE BIT OF THIS & A LITTLE BIT OF THAT | 
|---|---|---|---|---|
| 
					  $50, waived in the first year					 
					 What is the annual fee on our HELOCS? | 
					  59.5					 
					 At what age can a customer withdraw from an IRA without government penalty? | 
					  $6,500 or earned income whichever is less No maximum 
					 What are the contribution limits for an IRA? Until what age can you make contributions? | 
					  Send money, receive money, split payments					 
					 What are the three things you can do with Zelle? | 
					  Checking Reserve Line None $500-$2,500 
					 What is the only lending solution used solely for ODP? Is there an annual fee? If so, what is it? What are the minimum and maximum dollar limits? | 
| 
					  30 years, 10 years					 
					 What is the term of a HELOC?  What is the draw period? | 
					  Traditional, 73					 
					 Which type of plan requires a RMD?  At what age? | 
					  The ability to add more per year to an IRA account. 50; $1,000 
					 What is a catch-up contribution?  When does it occur? How much? | 
					  Free Boingo (Worldwide) Cell Phone Coverage up to $600, paid by debit card ID Theft Protection up to $1,000 
					 What are the three benefits of a World Debit Card with amounts? | 
					  A positive indication of customer's desire to apply for a credit card.   Terms and Conditions 
					 Define affirmative consent? What is the name of the disclosures that need to be provided? | 
| 
					  60-240 months					 
					 What are the lock in periods? | 
					  Tax deductible, amount can be subtracted from customer's income to reduce tax burden. Tax deferred-when taxes are delayed until some time in the future. 
					 Define tax deductibility. Define tax deferral. | 
					  Death/Disability First Time Homebuyer Educational Expenses Contributions (Roth) 
					 What are the three ways to withdraw from an IRA before 59.5? | 
					  Balance  Transaction Fraud (Security) 
					 What are the three categories of alerts? | 
					  $9.95; $15.95					 
					 What are the fees for a same-day electronic bill payment? For an overnight bill payment? | 
| 
					  Cust. is able to term out all or a portion of an outstanding balance on a HELOC. $100.00, when locked or unlocked 
					 Define what it means to lock a loan.  Is there a fee involved?  At what two times is the fee charged? | 
					  Deductibility Taxation-Tax-differed vs Tax Free RMD Requirement Different phase-out qualifiers (income, deductibility) 
					 Name two distinct differences between a Traditional and Roth IRA? | 
					  It is a gradual reduction of a benefit. The tax deductibility of the IRA contribution is reduced based on income when a customer has a 401k plan. 
					 DAILY DOUBLE-Define phase-out period. How does that affect a Traditional IRA? What other factor is considered when looking at Traditional IRA deductibility? | 
					  An electronic way to make a deposit without coming into a branch.  Landscape 6:00 a.m.-6:00 p.m. $10,000 
					 What is a SnapDeposit? (Orientation?) When are SnapDeposits reviewed? What is the daily limit for an existing customer? | 
					  Upon request When products are discussed Account opening Adding a customer 
					 Name the four times disclosures need to be provided. | 
| 
					  20 year repayment period at a VARIABLE interest rate					 
					 What happens when to the outstanding balance of the line at the end of 10 years if they don't refinance? | 
					  $100, $10,000, varies by CD type Not available-mini jumbo CD 
					 What are the minimum balances for the following IRA products, Starter, MM, CDs?  What is the only savings product not available for an IRA? | 
					  20% is withheld and the customer would need to make up this amount when depositing at the new financial.					 
					 Why is a direct rollover better than an indirect rollover? | 
					  Access	 $2.00 	 $3.00 	plus owner surcharge Balanced $2.00 $3.00 plus owner surcharge Choice $2.00 $ .00 2 refunded up to $20 
					 Out-of-Network Fees: What are the out-of-network fees for Access, Balanced, Choice checking accounts? | 
					  P-Product Brochure A-Account Fee Schedule I-Interest Rate Sheet D-Deposit Account Agreement Booklet 
					 What is the acronym used for knowing what disclosures to provide to a customer?  Name the four disclosures. |