What Even Is Customer Support Jeopardy Template

Welcome to 2K	Communing With The Dead	Magic 8-Bal Show Me the Answers	Insert Social Anxiety Here	B-B-B-Bonus Points
100 Matthew! Who is the Customer Service Manager?	100 Zendesk What's our main communication with our customers?	100 Confluence If you're not sure what to do on a ticket, where should you look?	100 Pre-written responses ready to use and personalize to send publicly to customers What are macros?	100 Alien, obviously???? What's better: Alien or Predator?
200 Vegas, Chengdu, Madrid, Kirkland Where are 2K Support's main offices?	200 'Take It' button, typing in the name yourself Which status will you almost never use?	200 It notes the creation of new processes and updates to old processes What's the Blog used for?	200 Not much. What do customers expect from reaching out to support?	200 It's coarse, and rough, and irritating and it gets everywhere. What is Sand?
300 Adam! Who lives in a household that doesn't use the dishwasher?	300 On-Hold Which status will you almost never use?	300 CS-HQ, CS Games channels Where can you ask questions in Slack?	300 No. Should you start off a ticket as a bug report?	300 Yes If you roll an attack and you meet the AC, does your target take damage?
400 1) Putting out te best games we can 2) Supporting our player base 3) Participating in various communities What is one of our main values?	400 View their profile in Zendesk How do you check to see if a customer has other tickets?	400 Search, and the IKB Tree What are the two ways you can look for confluence pages?	400 Personalize, personalize, personalize! What should you always do to your message to a customer before you submit it publicly?	400 Baby One More time What is Britney Spears' biggest hit song of her career?
500 Ciera, Adam, Chad Can you name the original CS members?	500 Pending = Response sent publicly Solved = Response sent publicly with a note it's been solved and will close within 7 days if no update is made to the ticket Can you tell me the difference between Pending and Solved statuses?	500 Any official 2K postings (KB, Twitter, etc), Google, Reddit, YouTube (as long as you don't link to any unofficial content within a ticket publicly and it is accurate). What are some other resources you can use to get answers from?	500 Time, previous tickets, supervisor request, fix the issue, kindness, a whale, did the things we asked, or got a make-good already What is one of the guidelines to the Make-Good Matrix?	500 Phoenix Yellow Acura Integra What was the first model Type R and its iconic color?

What even is Customer Support?

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