| IMoxie | VDS | Redbox | Extendd Stay | VGN |
|---|---|---|---|---|
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What is ODIN
Has the same name as Norse mythological god of war.
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What is the clients we support with VDS
ESH, GSH, SCO, MAC, RBX, VGN
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What is procedure to try and get RBX display back online
Confirm serial number of the physical unit matches the portal. Power cycle the display. Have RBX check their network. Have them reboot router.
5. Replace router |
What is the abbreviations for the workers you might talk to at ESA
GSR, GM, ME, MW, FD
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What is reading the player status in Ayuda
Check marks shows that the player is currently online. If there is no check mark, that player is Offline.
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What is where you can find release dates of movie
The Numbers - Where Data and Movies Meet
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What is VDS
Video Display Panel
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What is swapping out a router
Machine Support 630-756-8611 will assist
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What is Reboot the AP
ESH is the only client Marilyn can fix if there VDS if it is offline with procedure.
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What is Call opening for VGN
"Hi my name is (Your Name). I am with Velocity. I am calling about the media player in (What ever lane is down). We are showing it offline at this time. Is there someone who can assist with some quick troubleshooting?"
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What is all included in working in Imoxie/VCS
1. Answering Emails
2. Answering User Request 3. Phone Calls 4. Any Special Project Requested |
What is how to locate VDS in portal
Click on drop down and select customer. Search for the screen affected. Paste the serial number in the search bar at the top of the screen.
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What is the phone number for Cigna Travel assistance
Provide the caller with the phone number 888.721.8184.
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What is auto generated ticket opening for VDS panel
This ticket was opened by the VSelect Polling Engine for an Offline circuit. This ticket is the result of a API Monitor failure. Returned value for peer DPC-330TW1-171150044 was offline.
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What is the modem
All MP's are offline power cycled this
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What is WB
Studio typical allotment is 3 posters per title but approved for up to 5 posters, if needed. Anything more needs approval by the account management team.
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What is Screencapture
Verifies what content is showing on the display
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What is determining if site is hard down
Look at how many managed tickets there are, and look for the Master LAN ticket before you proceed.
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What is procedure if monitor is not displaying
Check the Monitor and player is powered on and any cabling. Power cycle Player. if it is still not working, inform Jon and/or phil for dispatch
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What is Sony
Max of 1 poster per title.
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What is Resume Schedule
Remotely downloads the content to the Panel
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What is the Router
Runs off of cellular service on a RBX Kiosk
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What is the proper procedure to close and UP ticket
Confirm the panel is up. Take a screenshot and save to the ticket in Vselect. Close the ticket
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What is ASAP Dispatch
If no resolution or significant progress toward resolution has been made at the 24 hour mark since ticket opened, Requests should be directed to Marilyn
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