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General ITI Service Management ITI Projects People General Washington
100
What is the ITI Forecasting Tool (or Labor Allocation Sheet)?
This tool is used to allocate and track staff time for all ITI-related efforts.
100
What isWhat are help@uw.edu and 206 221 5000?
The UW-IT Service Desk can be reached via this phone number and this email.
100
What is a P3 project?
Gaining visibility into the work of ITI teams means tracking work even if a PMO project manager isn't required. Create one of these if the work effort is ~20+ hours and involves multiple teams and/or has capital costs of $50K or more.
100
What is the Appreciation Station?
Saying 'thank you' to a colleague is easily done at this UW-IT portal.
100
What is the Pacific Northwest Gigapop?
This regional network provides UW with its connectivity to the Internet and Internet2.
200
What is the Wiki?
This standard ITI documentation tool goes by the Hawaiian word for "fast, quick".
200
What is the ITI Change Advisory Board?
There are no Uber or Lyft alternatives to this ITI CAB which is instrumental in executing our work safely.
200
What is the PPM?
IDEA and Demand are stages of this UW Connect module.
200
What are the End of Summer BBQ and UW-IT Game Day?
Enjoying a meal 'al fresco' or bowling in the HUB are hallmarks of these two annual UW-IT gatherings.
200
What is UW Medicine?
51% of the overall $8B UW operating budget is required to support this key UW organization.
300
What is service operations, or "keeping the trains running"?
What is service operations, or "keeping the trains running"?
300
What is a Business Service Owner?
This role is accountable for a collection of Service Offerings inour Service Portfolio.
300
What is monthly or every 30 days?
The frequency with which ITI projects in the Project and Portfolio Management tool must have status reports provided.
300
What is the Training tab on the ITI Forecasting Tool (or Labor Allocation Sheet)?
After getting your supervisor's OK, the next step is to get Brad/Maureen's approval by entering information here about the training or conferences you propose attending.
300
What are federal research dollars? (Fact: in FY18 UW received $1.35B in total research awards - federal & non-federal)
The UW receives more of these than any other public university in the country.
400
What is the ITI Vision Statement?
Per the ITI Division Homepage: "Provide standardized, reliable, affordable and helpful IT infrastructure services that enable University of Washington staff, faculty, and students to productively engage in their teaching, learning, and research activities."
400
What is the CMDB or Configuration Management Database?
This database is compromised of data associated with configuration items.
400
What is Brad's dashboard?
This tool allows anyone in ITI to see the current status - at a glance - of all Active UW-IT projects including percent complete and green/yellow/red status.
400
What is a Community of Practice?
If you want to engage with others to exchange information or best practices related to a specific topic, you may want to join one of these.
400
What is Red Square (or Central Garage)?
This was jokingly referred to by staff of the time as the "executive swimming pool" while under construction in 1969.
500
What is a matrix organization?
ITI, in contrast to a hierarchical organization, uses this type of organizational model in which staff members may fill multiple roles and functions as they work with a diversity of service teams, as well as their resource manager.
500
What is ITIL 4?
"The updated version of this framework includes the Service Value System;
Guiding Principles consistent with Agile, Lean, and DevOps; and new
practices like Org Change Management."
500
What is MS Licensing Modernization (93% as of 7/22/19)/Deskmail Retirement?
ITI teams participated in completion of this most recent P1 UW-IT project.
500
What is the UW-IT Organizational Pulse Survey?
UW-IT aims to sustain and strengthen its organizational health through this important staff feedback tool.
500
What is the Washington State K-20 Network?
UW freshmen entering from schools within any of Washington State's 300+ school districts were able to access resources globally via this UW-IT operated, state-wide infrastructure organization.






UW-IT Infrastructure

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