Area Managers Sure, do whatever you want. The Life Cycle of a Request Who do I send this to? General Knowledge
100
Who is Christine Faulkes?
Centura Health
100
Who is Henry Ford?
This facility needs their own action to know when to send radiology CDs, because they refuse to check their own shared delivery report. -_-
100
What is QC'ing?
After a request has been assigned, and records have been released, this is the next step in the cycle.
100
Who is Greg Ford?
"I need this audit to go out TODAY. It is NOT to be charged. Please send non-billable."
100
What is Mars?
This planet is also known as the "Red Planet".
200
Who is Joanna Tipton?
Ardent Health (Hillcrest, Pryor, Utica Park Clinics)
200
Who is UPenn?
The first of it's kind, this staffed site is NOT handled by remote services, yet their team can still be found in the National Service Center.
200
What is 15 days?
Previously 30 days, invoices are now automatically resent on requests after this amount of time.
200
Who is Colleen Greim?
"I'm trying to verify employment for a previous employee of yours."
200
What is Cancer?
This zodiac sign's symbol is a crab.
300
Who is Ann Simpson?
Spectrum Health
300
Who is Wellspan?
Also the first of it's kind, this highly sensitive facility has the ability to monitor ALL activity in ROI.
300
What is invoicing?
After this step, the facility can no longer manually switch a request from MRO Delivery to On-Site.
300
Who is Shane Johns?
"I'm the HIM Director at Cotton Candy Medical Center, I've heard of you guys and am interested in your services."
300
Who are the Simpsons?
Maggie and Lisa are sisters in this famous television family.
400
Who is Erica Bryan?
Hospital for Special Surgery
400
Who is University of Colorado?
This facility prefers requests with outstanding invoices/issues closed after only 30 days.
400
What is Add Imaging Delivery?
Facility: "Please Close Request. Radiology CD has been sent."

US: "No. You have to click the ____ button to finish!"
400
Who is Andrea Galgocy?
"You guys logged this batch but there's no patient info or anything on any of the request docs. How am I supposed to process a request without patient info? I was told I was not to handle requests like this."
400
What is a plumber?
The video game character "Super Mario" spends must of his time saving Princess Peach, but his true occupation is this.
500
Who is Courtney Rooney?
Fairview Health
500
Who is Mercy Medical Center (MD)?
HITECH requests for this facility are NOT assigned as BTST, but rather as third party, and given the OCR patient rate.
500
What is Risk Management?
The "Compliance Hold" is a feature in ROI that should only be removed by this department.
500
Who is Charlene Troxell?
"Yes, I have this invoice from MRO here for services. Invoice #23036. I just need someone to help me break this down."
500
What is Brazil?
The "Real" is the currency of this South American country.






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