Next-Day Items Standard Items Negotiable Items Operations Overdraft Protection
100
Holds on negotiable items.
What are the two categories of negotiable items that we will see? What does Reg CC cover?
100
Account to account
What are the two categories of negotiable items that we will see? What does Reg CC cover?
100
1. Info appears to be altered 2. Non-clear or fuzzy logo / type 3. Misspellings 4. Different or odd type used.
5. Check background missing security features.
What are 3 signs of a fraudulent negotiable item?
100
Meet offsite, circle branch once, one associate watches with car not parked and other goes inside to disarm alarm.
What is the standard opening procedure?
100
None
What is the fee for account to account transfer?
200
Cashier's check, treasury check, Postal Money Order, state or local gov checks
What are 3 types of next-day items?
200
non-ups money orders, business check, personal check
What are 3 types of standard items?
200
1. Standard 2. Special 3. Conditional 4. Qualified 5. Restrictive
What are 3 types of endorsements?
200
Two associates actively engaged in a process
What is dual control?
200
3%, min $10 max $25
What is the fee for credit card OD protection?
300
$500 immediate, $5025 next day, the rest in 7 business days from the date it was deposited.
What is the standard hold period for a next day item?
300
$500 immediately, $5,025 within 2 business days, the rest within 7 business days
What is the standard hold period for a standard item?
300
"and" means both must on the account & sign or both must be present with ID, with one person on the account. "or" means either payee can negotiate the check alone, if it doesn't specify, we use "and"
What is the difference between "and" + "or" verbiage found on a check with multiple payees? What if it doesn't specify?
300
Night drop, audits, accessing main cash vault, accessing keys / foreign currency in vault, branch closing checklist,
Name 3 things that require dual control?
300
$10 if over $5,
What is the fee for totalcheck protection?
400
$1000 or more need verification. Call using routing number in Mainframe, if verified then no hold, if they won't verify standard next-day hold, if they indicate it may not be paid 7-day hold.
At what amount do we need to verify a next-day item?
400
repeatedly overdrawn, can't verify special (joint) endorsement, large deposit, new hold, new account.
What are 4 reasons we would put a hold on a standard item?
400
$5k cash $50k deposit then $30k $250k
What are your check depositing and cashing limits currently? When does it increase?
400
$5k on top, $20k combined, $100k total in sleeve
What is your top, bottom, and sleeve limit?
400
$36
What is the standard OD fee?
500
Deposit using delayed deposit function. Call using routing number in Mainframe, if verified then no hold, if they don't verify checks then standard next-day hold, if they indicate it may not be paid 7-day hold.
What is the process to deposit a next-day item? What is the process to verify a next-day item?
500
1. Overdrawn any amount 6 times or more.
2. Overdrawn 2 times or more over $5,525.
DDBL
What are the two instances we would put a "repeatedly overdrawn" hold on a standard item? (bonus: What screen do we look in mainframe to check?)
500
1. Written legal value 2. Numerical value 3. Payee 4. Routing number 5. Account number 6. Financial Institution 7. Date 8.Endorsement
What are the 8 things we need on a negotiable item to be able to negotiate it?
500
Follow directions, give what is asked for nothing more, try to give bait money, distress button if safe, separate everyone after, ask customers to stay if possible.
What do we do if we are robbed? (during and after)
500
credit card transfer, totalcheck, account to account
Name all three overdraft protection options






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