| Defects | Systems | Policy And Procedures | Company Infomation | MISC. |
|---|---|---|---|---|
|
What needs to be stated on every single call?
This call is Recorded
|
What is the location to find the Now Due Statement on the system
V-4- Details Tab/ Buckets
|
What is the DNC Procedure?
V-4
Right Click - Edit - Address and Phone - Mark number as Bad - Edit- Sub status- Mark DNC - Memo - Place number in Hot Notes- Notate the account. |
In what state did the company originate from?
Arkansas
|
What is the tallest breed of dog in the world?
The Great Dane
|
|
When a new party joins the call is the call recording needed to be given again?
Yes- Anytime a new party joins the line or the phone switches hands the recording must be given.
|
If an FA is calling in and wants to set up autopay with their payment source and CH authorization how do we do this.
Set the payment source under the cardholder title. Bring the account current and set up autopay. Must have approval by both CH and FA.
|
What is the Adding Authorized TP Procedure?
-V-4
Other Contact - Add Name (first and Last) - DOB - Phone Number- Optional Add FA Information to Hot Notes |
What was the line of work the founder of the company was involved in?
Dentistry
|
What video game features Lara Croft?
Tomb Raider
|
|
What is the defect you will get if payment is processed incorrectly
1A- Payment arrangement and processing disclosure
|
What is the number of payments that you need to schedule when it comes to setting up a Temporary hardship or a WOP program
3 payments must be scheduled
TH- 2% of the balance WOP- Current Bucket |
What is the Bankruptcy Procedure?
- Verify if they Attained an Attorney
- Obtain Chapter and Case ID Number - Gather information place into Notes-hot notes-Submit to Clerical queue 605 and Email to BKY |
What was our companies name prior to Vive Financial?
The Help Card/ HC Processing
|
He was the second president of the United states. Who is he?
John Adams
|
|
What defect is associated with improperly disclosing a the promotional terms on the account.
1L- Must not misrepresent the status of the account.
|
What is the location to find out why a payment returned via Checking account?
V-4 -- History/ Processing Log
|
How do we handle TP's when we call the residence number?
- Who are we speaking with?
- When is a better time to call? - What is the best number? - Leave a message with the company name and number. * All questions must be open ended! |
Do the Supervisors of Early Stage of Blonde or Brunette Hair?
Blonde
|
According to urban legend, which animal lives in the sewers of New York City?
Alligators
|
|
Verify
1c- Inbound-
VNAPS |
Where do we process a complaint made by the FA regarding the merchant.
Right Click/ Wizards/ Feedback- By we need to have the CH present to make complaints since it the CH account.
|
What can FA's do? What can't FA's Do?
Can- Process same day payments and know account information.
Can't - Schedule payments without the CH. - Write off fee's or finance charges - Set up AP - Make any changes to the account. |
True/ False Does Esteban have hair?
False
|
What is the only king in a deck of cards without a moustache?
King of Hearts
|
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