Install Delivery Service Requests Damage on Delivery MISC
100
2 & 8
How many appliances can be installed under Classes #1 & #3
100
Calgary Delivery Rebooks.
Who do we email, once we book an Add-on in Trail View? After Cut off.
100
01 - NOT Calgary Distribution, call center will not receive.
Which warehouse do we book service requests out of?
100
Tag, close up, full view
There are THREE different pictures needed of the product or damage, what are they?
200
CLASS TWO - 4 Days
What class system do Kinetico Products fall under, and how many days to INSTALL
200
Once paid, email Calgary Delivery Rebooks.
What do we do if an invoice is short paid after delivery Cut-off.
200
1 - Find Customer Profile
2 - Find Unit Serial #
3 - Click Create Service Request
4 - Add detailed notes, if you have pictures, email them to CGY Service Support
5 - SAVE
Using Trail View, name the steps in creating a customer service call.
200
Call 1-800 SAMSUNG.
If a customer is missing a Samsung part on delivery?
300
Class #1 become Class #2
Class #2 become Class #3
Class #3 stays the same
What happens to the class system when moving from Zone #1 to Zone #2
300
NO, must be added into Trail View as well.
If a delivery note is added in syspro, will the delivery team be able to view it?
300
...
Name 8 brands we DO NOT service
300
Pass it to a manager, for potential compensation.
Once you receive pictures of damage, what's the next step?
400
Canmore, Kananaskis, Blackie, Black Diamond, Beiseker, Madden, Carseland, Bottrel
Name two towns that are in our Zone #2 install map that are not available in Zone #1
400
OTR Microwave
What Trail Install item recently increased from $179.98 to $199.98
400
High River
Within the service area map, what is the farthest south town that we service?
400
Calgary service support
If they refuse concession, who do we send it to?
500
Crossfield
On our Zone 1 install map, which town is located at the farthest point NORTH
500
$249.98 - Friday
What is the cost to Deliver out to Vulcan? What day of the week?
500
FALSE - Neither
True or false, we service the town of Madden but not Cremona.
500
Empathize, don't apologize. Get as many pictures as possible, send to a manager.
What is the most important step when dealing with House Damage with a client?
500
Brady Karlson
Who is your favorite Manager?




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