| Install | Delivery | Service Requests | Damage on Delivery | MISC |
|---|---|---|---|---|
|
2 & 8
How many appliances can be installed under Classes #1 & #3
|
Calgary Delivery Rebooks.
Who do we email, once we book an Add-on in Trail View? After Cut off.
|
01 - NOT Calgary Distribution, call center will not receive.
Which warehouse do we book service requests out of?
|
Tag, close up, full view
There are THREE different pictures needed of the product or damage, what are they?
|
|
|
CLASS TWO - 4 Days
What class system do Kinetico Products fall under, and how many days to INSTALL
|
Once paid, email Calgary Delivery Rebooks.
What do we do if an invoice is short paid after delivery Cut-off.
|
1 - Find Customer Profile
2 - Find Unit Serial # 3 - Click Create Service Request 4 - Add detailed notes, if you have pictures, email them to CGY Service Support 5 - SAVE
Using Trail View, name the steps in creating a customer service call.
|
Call 1-800 SAMSUNG.
If a customer is missing a Samsung part on delivery?
|
|
|
Class #1 become Class #2
Class #2 become Class #3 Class #3 stays the same
What happens to the class system when moving from Zone #1 to Zone #2
|
NO, must be added into Trail View as well.
If a delivery note is added in syspro, will the delivery team be able to view it?
|
...
Name 8 brands we DO NOT service
|
Pass it to a manager, for potential compensation.
Once you receive pictures of damage, what's the next step?
|
|
|
Canmore, Kananaskis, Blackie, Black Diamond, Beiseker, Madden, Carseland, Bottrel
Name two towns that are in our Zone #2 install map that are not available in Zone #1
|
OTR Microwave
What Trail Install item recently increased from $179.98 to $199.98
|
High River
Within the service area map, what is the farthest south town that we service?
|
Calgary service support
If they refuse concession, who do we send it to?
|
|
|
Crossfield
On our Zone 1 install map, which town is located at the farthest point NORTH
|
$249.98 - Friday
What is the cost to Deliver out to Vulcan? What day of the week?
|
FALSE - Neither
True or false, we service the town of Madden but not Cremona.
|
Empathize, don't apologize. Get as many pictures as possible, send to a manager.
What is the most important step when dealing with House Damage with a client?
|
Brady Karlson
Who is your favorite Manager?
|
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