History of Hotels | Types of Lodging | Management Departments | Vocabulary |
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What is the Pineapple Tradition
A sign of welcoming at doors and gateposts, and is known to be a sign of friendliness, warmth, and cheer
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What is a Casino Hotel
Hotels that market themselves as business hotels, and have gaming as a large income for the hotel
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What is the Desk Clerk/Attendant
Register and assign rooms to guests, record occupied rooms and guests' accounts, and make and confirm reservations
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What is Franchising
When you buy-in to a hotel or hotel group
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What is $6
What was the cost to stay in a Motel 6 when it first opened?
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What is a Resort Hotel
A destination within a destination
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What is the Lodging Manager
Welcome and register guests, answer guests’ questions and resolve any complaints
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What is Perishability
If a room is not booked, or a seat at a restaurant is not filled, you cannot get that back
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What is The Hotel Del Coronado
The first luxury resort was built in California. What is the name of the resort?
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What is Bed and Breakfast
An alternative lodging experience to the normal hotel or motel. These began in Europe and started as overnight lodging in a private home
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What is the Concierge
Makes dining and other reservations for patrons, provides information about local features, and receives, stores, or delivers luggage or mail
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What is Return on Investment
When we invest in the business and market, and hope to make money on it
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What is 1970's
This year cable TV arrived in hotels and lodging
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What is a Boutique Hotel
Hotels with unique architecture, style, décor, and size. They are more stylish, cool, hip, and luxurious
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What is Executive Housekeeper
Supervises cleaning personnel in hotels, ensures quality specifications and established standards are met, and plan employee work schedules
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What is Intangibility
The guest cannot “try before you buy”, it is not for possession
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What is 1634
The year the first recorded hotel opened
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What is a City Center/Suburban Hotel
Lots of variety, range of accommodations and services. Typically offer a signature restaurant, coffee shop, or an equivalent recognized name restaurant
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What is the Director of Sales and Marketing
Directs the sale of meeting rooms, convention halls and lodging to customers, analyzes sales statistics, establishes sales potential and inventory needs, and learn customer preferences
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What is Sustainability
The ability to achieve ongoing economic prosperity while protecting the world’s natural resources
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