| MyATT | CSP | Snapshot | MSCT | Order Track |
|---|---|---|---|---|
|
What is walk them through the myATT app
Every rep should do this with every customer before the end of the call
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What is the CSP search bar
Use this to ask most any question associated with AT&T
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What is CTN drop down
With this the representative can quickly know everything about the customers phone
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What is the average monthly overage
This allows that agent to know if plan is the right size for the customer
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What is T&C status of acceptance on order track home page
How can an agent know if the terms and conditions have been accepted for an order
|
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What is log into the att app and set a payment arrangement
The customer can do this when they know they are going to be late with payments
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What is My Channel Links in CSP
The most useful tools are at a representatives fingertips
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What is the contacts timeline
Representatives can quickly see recent activity on the account
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What is the plan details
The agent can view all the parts of the customer's plan
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What is the tracking number, ship method and carrier
To help a customer locate an order in the shipping process
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What is log into the myatt app and view data usage per line and suspend data usage on any given line
what a customer should do when they receive their first data alert text
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What is the home page urgent messaging and what's new
Where agents can find the most updated messages for and from AT&T
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What is What is color code of balance and or upgrade eligibility
When first opening the account a representative can know if a line can be upgraded
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What is compare plans tab
To view all options to right size a customers plan
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What is the invoice number also knows as the RMA
To locate a device that has been shipped back to AT&T
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What is log into the myatt app and view bill and bill details
How a customer can understand what they are paying for
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What is the top tool bar on the home page of CSP
Use to quickly direct the agent to all ATT services and devices
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What is account notices
Indicates that a customer maybe experiencing problems with their service
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What is the IRU Fan discount percentage
To ensure employee discounts are being applied to the monthly bill
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What is invoice, total amount paid and amount financed
The amount a customer paid for their device or financed with NEXT
|
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What is link all att services through the att app
A customer can view all their att services in one click
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What is hero
An agent can share their ideas with ATT through this channel
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What is billing account information / month year of service / other att services
With this representatives can appreciate their customers
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What is the AT&T Next benefits tab
Agents should use this to help the customer choose the best NEXT payout
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What is email the invoice from order track
To provide a receipt of the amount paid for a device
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