This is the standard mailing timeframe for a CRA security code.

This tool is available under the quick links in TSAD and also under the balance outstanding tab.

This system is used when moving a misallocated payment.

This is the name of Hope's 4 legged companion.

This type of payment within the scope of Tier 1 is considered a non-recurring payment.

This online service is used when a representative wants to access their client through online services.

This CRA department deals with enquires pertaining to payment arrangements.

You use this role selection to only view information on an open T1 case.

This little critter likes to play with makeup during training.

This Heron Road keyboard function is used to find the actions you can take to follow up on a payment.

This demo is used when a TP just recently registered for My Account and has NOT entered their CRA security code.

This tier can answer questions about interest relief.

When writing a cheque, TP's should make the cheque payable to this:

This system can be used to access certain local procedure email templates.

This is the PROGRAM AREA and ROLE selected in T1CASE to initiate and transfer a case to the Tax Centre.

This screen ID is where you can guide a TP on how to set up a payment arrangement through My Account.

This is the action to take when there is a keep code 6, the account is unassigned and there is a DAC 1 on file.

This local procedure can be used for Statement of Accounts except for these types of SOA's.

This level of confidentiality is needed if a representative requests a TP's SOA to be mailed to their business address.

This level of representative can request accounting transfers - Not related to CEB.

This screen ID is where you can view information about Income tax account transactions on my account.

This was the interest rate charged on overdue taxes, Canada Pension Plan contributions, and employment insurance premiums during Q1 2018.

When requesting a T7D Statement of Account in T1CASE, this sub-menu is selected in order to print the T7D.

These people are the most knowledgeable and fun people you know at the CRA so far.

This screen ID can be found when assisting a taxpayer to find their PWGSC-535.