| Cognitions | Social Skills | Communication | Emotions | Problem Solving |
|---|---|---|---|---|
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Thinking or Thoughts
By taking charge of our ______________________we can control our lives.
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Social
__________ skills are the skills we use when we deal with other people.
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Negotiating
When two or more people discuss a situation where some agreement must be made that is mutually acceptable to both parties, it is called ________________.
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Feelings
Steps we use to tune into what is going on inside of us that make us think or act a certain way is called Knowing Your ______________.
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Actions or Choices
In the conflict cycle, problems lead to thoughts and feelings, which lead to ___________, which lead to consequences.
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Thinking or Thoughts
The Cognitive Self-Change steps include paying attention to our thoughts, recognizing risk, and then using new _____________.
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Apologizing
___________ is a way for a person to tell another person or a group of individuals that he or she is sorry for, or regrets something he did, said, or made happen.
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Compromising
When two or more people discuss a situation where some agreement must be made but both parties must sacrifice some of what they want, it is called ________________.
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Show
In response to understanding the feelings of others you should think about ways to _______ you understand how they are feeling.
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Consequences.
One of the steps in the Problem Solving model is to think of choices and then think of ______________.
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Values
Our attitudes and beliefs reflect our _____________, defining what is most important to us.
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One
There is always more than ______ way of thinking about a situation.
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Explain
When responding to someone's anger, an important step may be asking the other person to __________ anything that you don't understand.
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Empathy or Empathizing or
Understanding the feelings of others
The ability to observe another person and identify what they may feeling by looking at their actions and listening to what they are saying is called ____________.
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Evaluate
After making and carrying out a plan for solving a problem, the last thing you should do is ____________ the outcome.
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Risk
Evaluating your thoughts, feelings, and attitudes that may have contributed to a situation is called recognizing _______.
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Objective
Looking at your thoughts, feelings, attitudes, and beliefs as pure information about what was in your mind during a specific situation is called staying ______________.
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Giving Feedback
A way for you to provide information to another person in an objective, non-threatening way about what you thin or feel concerning what he or she has said or done is called __________ ____________.
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Attitudes and Beliefs
_____________ and _______________ define the things that matter most to us.
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Yourself, Others
When making a goal for addressing a problem, you should ensure that it doesn't hurt __________ or __________.
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Tune in to what is going on in your body that helps you know what you are feeling
Decide what happened to make you feel that way Decide what you could call the feeling
Two of the three concepts that should be used to Know Your Feelings are:
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Decide what your complaint is
Decide whom to complain to Tell that person your complaint Tell that person what you would like done about the problem Ask how he or she feels about what you’ve said
Two of the five concepts to consider when making a complaint include:
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Look at the person who is talking
Think about what is being said Wait your turn to talk Say what you want to say
Two of the four steps of Active Listening are:
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Listen to the person who is angry
Try to understand what the person is saying and feeling Ask the other person to explain anything you don’t understand Show that you understand why the other person feels angry In a pro-social way, express your thoughts and feelings about the situation
Two of five suggested ways for pro-socially responding to anger include:
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Stop and Think
State the Problem Set a Goal and Gather Information Think of Choices and Consequences Make a Plan Do and Evaluate
Three of the six steps of the Problem Solving Model taught in this course include:
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