ABACO, FREEPORT, WULFF ROAD, FREDERICK STREET, CABLE BEACH, PALMDALE & EAST STREET

ANY BLOUSE, OR JACKET THAT REVEALS CLEAVAGE, SLEEVELESS ATTIRE WORN WITHOUT A JACKET, JEANS, LEGGINGS, BARE LEGS,SPANDEX OR FORM FITTING PANTS, MULTI-COLORED WEAVE

WE ALWAYS PLEASANTLY GREET AND THANK OUR CUSTOMERS

BAHAMAS-40HRS
CAYMAN-37.5 HRS
BARBADOS -40 HRS

ALL TRANSACTIONS MUST BE ACCURATELY RECORDED ON THE DAY OF ORGINATION

FRANCIS ADDERLEY, SHONELL NEWTON, LYDIA JONES, BENGENA LAFLEUR, GENEUS DECIUS

SHOES 4.0 INCHES AND LOWER, TRADITIONAL SHOE COLORS BLACK, BROWN, NAVY BLUE, GRAY, TAUPE, BEIGE

WE ENSURE THAT NO CUSTOMER OR INUIRER WITH AN APPOINTMENT WAITS FOR MORE THAN FIVE (5) MINUTES FOR A MEETING

A PAID 1 HOUR LUNCH BREAK TO EAT AND RELAX AND A 15 MIN BREAK EACH DAY.

YOU MUST NOT ACCEPT PAYMENTS GIFTS, LOANS, FAVOURS, SERVICES, ETC FROM CLIENTS DOING BUSINESS WITH THE BANK

OUR PEOPLE,THE TIME OUR PRODUCTS AND OUR PERFORMANCE ARE BETTER.....ALL

FIDELITY'S NAME TAG SHOULD BE WORN ON THE LEFT AND VISIBLE AT ALL TIMES ON OUTER CLOTHING

WE ARE ALWAYS PROFESSIONAL

9:00 TO 5:00 MON - FRI

YOU MAY NOT CONVERT ANY ASSETS THAT ARE NOT YOURS NEITHER FOR YOUR USE OR BENEFIT, NOR FOR THE USE OR BENEFIT OF ANYONE OTHER THAN THE RIGHTFULL OWNERS OF SUCH ASSETS, NOR MAY YOU ASSIST ANOTHER TO DO SO.

ALFRED STEWART, ROODERICK GOOM, MICHAEL ANDERSON AND GREGORY BETHEL

PROFESSIONAL ORGANIZATIONS PINS CAN BE WORN ON CLOTHING

WE ENSURE ATMS ALWAYS WORK (SUBJECT TO EVENTS BEYOND THE BANK'S CONTROL)

IF YOU ARE LATE THREE (3) TIMES IN A 90 DAY PERIOD.

WHEN AN EMPLOYEE IS REMOVED FROM REGULAR DUTIES NORMALLY FOR A PERIOD OF 10 WORKING DAYS FOR AN INVESTIGATION TO BE COMPLETED. SUSPENSION IS NORMALLY UNPAID UNLESS IT IS LATER DETERMINED THAT THE SUSPENSION WAS UNJUST

QUALITY SERVICE IS ESTABLISHING A RELATIONSHIP WITH OUR CLIENTS THAT IS SO PROFOUND THAT IT CANNOT BE EXPERIENCED ELSEWHERE. IT BEGINS WITH THE FIRST CONTACT, THE FOLLOW UP PROCESS AND EACH 'POST CONVERSION' EXPERIENCE.

CLEARLY DEFINE AND SET STANDARDS , ENSURE ALL EMPLOYEES PROJECT A CREDIBLE PROFESSIONAL IMAGE THATS CONGRUENT WTH THE BANK'S BRAND AND ENSURE ALL EMPLOYEES ARE AWARE OF THE QUIDELINES AND THE CONSEUENCES OF NOT ADHERING TO SAME.

WE ARE KNOWLEGEABLE OF ALL OUR PRODUCTS AND SERVICES AND REFER CLIENTS AND INQUIRERS TO THE RIGHT ASSOCIATE

YOU ARE TO NOTIFY YOUR SUPERVISOR BY TELEPHONE CALL AT WHEN YOU ARE GOING TO BE LATE OR AT LEAST ONE HOUR AHEAD OF YOUR SHIFT IF YOU ARE GOING TO BE ABSENT NO WHATSAPP OR TEXT MESSAGES.

STEP 1 - COACHING/COUNSELLING
STEP 2-FORMAL VERBAL/ORAL WARNING
STEP 3- WRITTEN WARNING
STEP 4- FINAL WRITTEN WARNING
STEP 5 - SUSPENSION/TERMINATION