| Mobility | DTV/U-Verse | Billing | Call Handling | Random Topics |
|---|---|---|---|---|
|
What is the Mobile Share Hub article?
*297582
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What is 10?
The current amount of standard DirecTV packages.
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What is the automatic switch to paperless billing?
Automatically occurs on December 15, 2018 if a customer does not opt-out.
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What is 90 seconds?
The max hold time for a customer.
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What is (insert AER statement of your choice)
A highly effective AER statement.
|
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What is the maximum number of lines you can have on one Mobility account?
10
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What is 7?
The current amount of standard U-verse TV packages.
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What is the BIBA status code for an Adjustment Sent?
ADJSEN
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What is Warmly Welcome, Uncover Needs, Personalize Solution, Gain Agreement, Thoroughly Educate, and Sincerely Thank?
Our Promise, in order...
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What is how many cycles it could take before a bill is completely unified?
2-3 Billing Cycles.
|
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What is the amount of channels on the WatchTV app that customers can take advantage of with Unlimted&More Premium?
35+
|
What is 7?
How many shows a Genie 2 can record at once.
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What is a line-level adjustment refunds associated taxes and a BAN level adjustment does not?
The difference between a line-level and BAN-level adjustment.
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What is Voice of the Customer, One and Done, Disconnect?
The three main metrics for ISM CLG
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What is Telegence?
A system that can cancel and suspend wireless lines.
|
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What is the data threshold per line before service is throttled in congested service areas?
22GB
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What is $7.49?
The Regional Sports fee.
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What is a BiLog?
This provides access to all current billing/unable to complete transaction/billing system issues....
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What is Authenticate, Can Be Reached, and Attempt to Save Products in Jeopardy?
Automatic failure on the Loyalty Coaching Form.
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What is Customer Proprietary Network Information?
CPNI
|
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What is HBO, STARZ, SHOWTIME, CINEMAX, VRV, AmazonMusic, or Pandora Premium?
Premium services available to choose from for the Unlimited&More Premium free pick.
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What is 39?
Channels included in the Sports Pack.
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What is the 21 payment date for a unified bill exception?
26 days in Illinois
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What is mandatory to provide to a customer with every change or update to an account?
Terms and Conditions
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What is the amount of hours you can record on a HS17 with a Genie Mini?
450 hours.
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