| Erin The Enigma | Hafsa The Hell Raisers | The Great Blue Skye | Onsang's Astrology | Nitty Gitty |
|---|---|---|---|---|
|
What is the control question?
You ask this after a taxpayer has successfully completed enhanced security questions.
|
What is the transit number?
This is also known as the branch number.
|
What is ELMS?
This tool comes in handy to send TP emails from the Canada website.
|
What is Agent Get PIN IVR?
Let me get this straight, you got a PIN to prevent being hacked and you didn't use it? Gurl cause you don't have a breach already, imma send you here.
|
Who is Hafsa & Erin?
These are both the facilitators that greeted you on day one of training.
|
|
What is verbal authorization?
You complete this when a taxpayer asks you to speak with someone else after they've completed confidentiality.
|
What is step 6 for updating telephone number?
Confirm if other numbers on file are still valid and delete those that are no longer valid, if applicable. Is this step number for this process.
|
What is a name change?
This should be enhanced but is regular for a TP to have updated on their account. Really tho Ms. Jones, formerly known as Ms. Kates.
|
What is caller does not reply to the initial greeting?
Hello! You not there? Lort I wish I can hang up but this procedure tells me to start by waiting 45 seconds for the TP to reply.
|
What is May 25th 2023?
This is the date of the first meeting that both classes came together to learn about charity.
|
|
What is completing the necessary caller verification with the taxpayer and leaving mention about the conference call in the ELCS notepad.
If a representative wants to initiate a conference call with the taxpayer, you complete these steps.
|
What is the screen ID edit email notification preferences in MA?
A-NP-04.
|
What is an inactive master?
Rapid option DD.3 is checked when completing security for this type of TP.
|
What is Business Enquires?
You need help with the GST518, sure let me connect you to these people.
|
What is the LAN password?
This was the first password you created on day one of training.
|
|
What is the LOB T1 also known as the line that you are transferring from?
You use this line of business in the confidentiality transfer panel when transferring a call.
|
What is IPS Code 03 (Suspicious Activity System)?
This IPS Code # is set by IPS agents when TP uses IVR or Webform to report UUTP.
|
What is AUT-01 form?
This form is used by a REP to have telephone and mail access on a TP account only.
|
What is Not Ready-Callback?
Whoops! the call dropped. I guess imma change into this HCCS status for a hot minute!
|
Who is Skye & Onsang?
These two facilitators escorted you to your assigned desk on day one of training.
|
|
What is opening the procedures page in THG to T1 and benefits - caller verification process.
This is the first thing you do when you have to complete confidentiality on an account.
|
What is send an address override?
This is what you do when a TP request additional delivery information for their address.
|
What is the Sudbury Tax Centre?
20,000 is is the PO Box number for this Tax Centre.
|
What is misdirected call?
Queen B aka Beyonce, I already told you I'm sorry! Your calling about CCB but they gave you the wrong phone. I work for Coca-Cola.
|
What is 55 Bay Street North Hamilton ON L8R3P7?
This is where you went for day one of training. **Full Address**
|
Support Us on Ko-fi