| Menu | Host | Server | SA | To-Go |
|---|---|---|---|---|
|
Fries and wet nap
Which item(s) come with a Rib App? (2 things)
|
2
What is the maximum number of times the phone should ring before it is answered?
|
2-3 minutes
What is the proper delivery time of drinks? (#-#)
|
30-45 seconds
How long should it take to clean a table? (#-#)
|
30 seconds
If a guest must be placed on hold, what is the maximum hold time?
|
|
Ribeye and NY Strip
What is the most flavorful steak we serve? The second most?
|
Smile
What action should take place when answering the phone?
|
Suggestive selling, upselling, and sharing
What are the main categories of salesmanship?
|
Clearing dishes after guests are finished with it.
What is pre-bussing?
|
Order taking, packaging, running, and taking payments
What are the roles of To-Go? (4 things)
|
|
bacon grease, kosher salt
The baked potato is coated with ___ and ___.
|
One minute
What is the proper way to determine a quote time? (How many minutes per name?)
|
2 oz
What is the maximum amount of liquor allowed in any TXRH drink?
|
Bar glasses
What is acceptable to leave on the table after cleaning it?
|
$5-$100
What currency amounts can go on a TXRH gift card? (#-#)
|
|
8 oz
How many ounces of meat are used for the kabob?
|
Greet, take name, party size, special needs/occasion, complete or incomplete party, add to wait
What are the steps of adding a guest to the waitlist? (6 steps)
|
Expiration date, photo, birth date, condition of ID
What do you look for when checking an ID? (4 things)
|
Peanut shells
What is acceptable to leave on the floors?
|
Suggest appetizer, ask about smothered/loaded/sidekicks, offer To-Go drinks
Which are 3 ways to upsell a To-Go order? (must get 2 out of 3 to receive points)
|
|
4; 6-7; 10-11
How many bones are in the rib app? The half slab? And the dinner?
|
Server name, table #, party name, party size, special occasion, special needs
What information is on an AGM chit? (6 things)
|
Patron Silver, Patron Anejo, Patron Reposado
Which 3 tequilas go into the Legend Margarita?
|
Get a mop, towel, and wet floor sign
How should a spill be handled? (3 things)
|
Steak temp, upsells (smothered, loaded, etc), salad dressing
What information is needed if a guest orders an 8 oz Sirloin, baked potato, and a House Salad?
|
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