| My Team | Coaching and Feedback | Targets | Guess Who! | Know your team! |
|---|---|---|---|---|
|
3
How many vendor managers do we have?
|
100%
What is the coaching coverage % that you have to reach every week?
|
4.65
What is the target in PCS for USA_Tracking?
|
Carlos McDougall
Who does this belong to?
|
Iza Lopez
Who does this belong to?
|
|
With empathy and explaining why the solution it's being offered is the best one.
How do you deal with an irritated customer?
|
Ready, Set, Coach
What is the name of our coaching methodology?
|
255
What is the target for AHT for USA_Supplies?
|
Cristian Raymundo
Who does this belong to?
|
Carlos McDougall
Who does this belong to?
|
|
Went to Las Vegas and won $27,000 gambling on blackjack to cover the company's $24,000 fuel bill. It kept FedEx alive for one more week.
In n the early days of FedEx, Smith had to go to great lengths to keep the company afloat. In one instance, after a crucial business loan was denied, he took the company's last $5,000 and did what?
|
Specific, Measurable, Attainable, Relevant, Time
What does SMART stand for?
|
288
What is the target for AHT for USA_Claims?
|
Luis Lopez
Who does this belong to?
|
Diana Cordon
Who does this belong to?
|
|
Less than 1%
What is the failure rate % of packages being delivered by FedEx everyday?
|
Engage, Evaluate, Execute, Explore, Explain
Name the 5E's
|
342
What is the target for AHT for USA_RepeatCaller?
|
Diana Cordon
Who does this belong to?
|
Nico Gaitan
Who does this belong to?
|
|
17 Million
How many packages does FedEx deliver in the USA in average per day?
|
Is the "What is in for me"
What is the WIFM?
|
200
What is the target in AHT for USA_Locations?
|
Karin Lopez
Who does this belong to?
|
Pao Pinto
Who does this belong to?
|
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