| Benefits | Teams | Subprograms & Processes | Tools | Terminology & Miscellaneous |
|---|---|---|---|---|
|
What Windows 10 do MAPS partners receive on the network?
Comes in Professional or Enterprise editions for MAPS subscribers
|
What does a Helpdesk do?
Helps agents on the phone to deliver the best solution to the callers
|
What is MAPS?
A subscription on top of the Network Membership
|
What is OMT4?
Billing tool for MPN agents
|
What is "Cloud"?
In the IT world, the opposite of "on-premise"
|
|
How many break-fix incidents do MAPS partners get?
10 Product Support Incidents
|
What does an SV do?
Creates the shift plan of the agents, looks after their holiday request and the health of their working tools
|
What is AEP?
A program for allowing selected partners to resell to schools
|
What is PMC?
It's the administration console of their partnership
|
What is the 2nd (or 3rd) tech contact role?
It is not a compulsory role on PMC, but can use Visual Studio
|
|
What is Visual Studio?
A very popular Microsoft software used to develop other software
|
What does Backend do?
Adds a valid VAT ID to SAP
|
How can partners request a change of the legal name of a company?
Requires a written letter of the PPC of the HQ
|
What is the license statement?
It's a recap of the complete license grant for the partners (considering their level and their competencies)
|
What is a "standalone" product?
It is the opposite of a "suite" in the IT software world
|
|
What is the Microsoft Partner Center?
It is like the yellow pages for Microsoft partners
|
What does Finance do?
Process the refunds
|
What is a merge?
It is when two companies come together on the MPN
|
What is the DD Portal?
Allows agents to impersonate partners
|
For how long does a company remain in the expired status on the MPN?
18 months
|
|
What are advisory hours?
it is an "how-to" support for MPN partners
|
What does a GL do?
Approves holiday and timestamp requests
|
Can I remove the global rights of the PPC of an HQ?
These rights cannot be separated from this role, no.
|
What is Klara?
A knowledge base developed by us, to help agents while on the phone
|
What is a "seat"?
It is like a license, but in the "cloud" world
|
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