Teller Jeopardy Jeopardy Template

Transaction Processing	Policy & Procedures	Drawer Ownership	Accounts and Fees	Client Service Excellence
100 Credit Is a cash-out ticket a debit or a credit?	100 10 How many business days do you have to recover an outage?	100 $5,000.00 What is the limit for a teller's TOP cash drawer?	100 $8.00 What is the fee for a Cashier's Check?	100 More than your bank. Your banker. What is our brand promise?
200 Anytime a check, withdrawal, or less-cash is $500.00 or more. When must a signature be verified against the client's signature card?	200 Next Day Cashier's checks, US treasury checks, and US postal money orders are example of what type of item?	200 3 times When distributing cash, how many times should you count it?	200 False True or False: Money orders and cashier's checks are sold to client and non-clients.	200 Stand/Smile, Greet, Name, Name, Thank What does SGNNT stand for?
300 $3.00 What is the fee for a non-client to cash an on-us business check for the amount of $1,000.00 or less?	300 Primary Driver's License, State ID, Passport, and Military ID are considered what form of ID?	300 True True or False: The money in your drawer needs to be neat, portrait side up, and in the same direction.	300 Kevin Jackson and Jennifer Jackson Who must endorse a check made payable to Kevin Jackson and Jennifer Jackson?	300 Service Pyramid Accuracy, responsiveness, relationship, and advice are the tiers of the ___________ _____________?
400 False True or False: You are allowed to memo post checks.	400 CTR What is required when a client completes cash transactions totaling more than $3,000.00 in one business day?	400 $25,000.00 What is a teller's TOTAL drawer limit?	400 False True or False: You can complete change orders for non-clients.	400 Client We don't use the word customer, we use _________.
500 A What is the speed key for a checking deposit (DDA deposit)?	500 9 days How many days is a new account hold?	500 False True or False: If you are teller #13901 and you run out of cash-in tickets, it is okay to borrow cash-in tickets from teller #13905.	500 Positive Pay What type of account is the check drawn off of when the message "Check #XXXX is invalid" appears?	500 Banker standards Connect with clients, discover needs, respond professionally, and build relationships are the _________ _________?

Teller Jeopardy

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