| Vibe 1 | Vibe 2 | Vibe Behaviors | Operations | Keyholder |
|---|---|---|---|---|
|
What are # of visits
# of people who entered the store
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What are the number of transactions
Total # of sales and exchanges
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What is greeting every customer, say hello, and make eye contact
Saves Customer time
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What is the return report
Opening, 4pm, 9pm
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What are bag checks
Every associate, every time
|
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What are visits per labor hour
Store visits divided by hours
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What are sales per hour
Net sales divided by hours worked
|
What is offering assistance and hand off when necessary
Make customer feel comfortable
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What is ROPIS
Emailed and must be pulled within 1 hour
|
What are the # of associates required to enter the building at open or leave at close
Minimum of 2 associates
|
|
What is conversion
# of transactions divided by # of store visits
|
What is DPT
Net sales divided by # of transactions
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What is walking customer to product, ask ?'s, recommend products/services, ask for sale, utilize kiosk
Help customer make wise decision
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What is days to shoot ZB
Mon, Wed, Fri
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What is time for a cash pickup
$300 in cash
|
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What is the Daily vibe baton
Tool used for previous day results and todays goals
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What is a blue day
More than 10% above goal
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What is thanking the customer, and offer rewards
Keep customer connected to Staples
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What is completing the morning store walk
10min check for disasters
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What is MPP
Spiderwraps, hangtags, toner bugs, eas tags
|
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What is ROV
Net sales divided by store visits
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What is the goal productivity calendar
Snapshot of stores monthly performance
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What is driving conversion and increasing Dpt
Save me time, make me feel comfortable, help me make a wise decision, keep me connected to Staples
|
What are damages(code 16, RTV,RTW)
Should be processed daily and/or brought to whse
|
What is the coupon validation tool
Verify 5 digit code is valid
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