| DF Portal | RRF | VetCert | CAFS |
|---|---|---|---|
|
Lookup Disbursed PPP Loans
Which tab do you use when looking up all PPP loans?
|
March 11, 2023
When must all RRF funds be used by?
|
Do you have a CAFS account?
If a Veteran calls in to get help with creating a VetCert account, what is the first question you should ask?
|
Disaster Customer Service
A non-profit borrower needs to contact who to update to update the SSN?
|
|
1
After searching for account with EIN/SSN on DF, how many more pieces of PIID to you need to verify?
|
April 30, 2023
When is the deadline for RRF post award reporting?
|
8am - 6pm EST
What are the normal operating hours of the VetCert Contact Center?
|
Warm transfer to EIDL
After troubleshooting and confirming EIDL borrower does not have a CAFS account and is receiving Error 101, what should you do?
|
|
Apply for forgiveness with their Lender
If a PPP borrower paid their loan in full and now wants to apply for forgiveness, what should they do?
|
Award funds not reported/remaining
What does it mean when the "Remaining Amount" is in YELLOW on the awardee side of RRF?
|
https://veterans.certify.sba.gov/
Where do veterans go to verify their veteran owned business?
|
By their First Authorizing Official
If their is an already an authorizing official (AO) on file, where do lenders get their level I approval from if they want to also be an AO?
|
|
Summary or Documentation Tab
Where can a borrower get their payment/forgiveness confirmation letter?
|
Send message in RRF portal asking to reopen the upload portal
If a RRF awardee already submitted additional documents but needs to upload more, what should they do?
|
There may be a delay between the systems, periodically try to log in.
What should you tell a VetCert Portal User after they have successfully reset their PW in CAFS?
|
February 21, 2023
When will SBA borrowers have access to the new MySBA Lending Portal?
|
|
Multiple accounts/ Multiple Usernames
What does it usually mean when a borrower cannot start DF application because one is already in process?
|
The amount taken by Treasury should be listed in the Post Award Report under Funds Returned to SBA
What do Awardees need to report in the RRF Portal when their RRF fund gets returned to the treasury?
|
Generic error message, can be disregarded.
**If the user continue to see this error, ask for permission to escalate to CAFS Escalations.
What does Error Code 500 mean in the VetCert Portal?
|
Their DLSC
Who will an EIDL borrower contact when they want to transfer the loan responsibilities to someone else?
|
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