What is the minimum lock-out time required by PCI when a user enters the wrong password at least 6 times?

If I don't know the phone number of someone in the company, I'd call this number to get connected with that person

They come around the 2nd Tuesday of every month

It's a shortcut to a function in CWDirect and is usually a 4 character acronym

It's the approximate percentage of annual revenue that comes in during October - December

It is the process of replacing the credit card numbers stored in your system with another number that is not a credit card number

It's a newspaper term that Chris Vickers has adopted for his weekly communication newsletter

This database controls all network users and their access to various systems

It’s the job status that no CW on-call person want to hear about

The term used when you and I are called to answer calls or work in the DC

It is the number of questions (to the nearest 100) that we must answer "yes" to each year to be PCI compliant

It's often a good way to get in touch with CSCs when there is a problem since they are often on the phone and have a lot going on

The term we give to someone who walks up to report a problem

An order will be purged from CWDirect in this many months if it has no further changes on it

Rumor has it he was giving away free shipping to many of the old ladies he talked with on the phone while working contingency

A well known dog breed that has now become a security risk

If you have a ticket open for more than 3 days you should seriously consider this

I'll use this account if I need more access than my normal login can give me

It’s the 7 character code that identifies what brought a customer to VCS

This cook's famous waffles are featured during the holiday breakfast in Manchester each year

Many agree this is the weakest link in any company's security program

It's the number you can dial to ring every phone in TBS

The Nortel Option 11 phone switch was renamed to this when Nortel was bought by Avaya

Old CWDirect documentation may refer to the system by these older terms

On peak days in the DC we ship out about this many packages per day