| Customer Service | NEW PROMO | Smoothies | Food | MISC |
|---|---|---|---|---|
|
Welcome to Tropical Smoothie!
Hi How are you? What can we make for you today? Hello Would you be interested in trying a quesadilla?
What is the proper way to greet a customer?
|
White Chocolate, Cinnamon, Pumpkin, No-Yo
What is in the Pumpkin Pie Smoothie?
|
Sunrise Sunset, Beach Bum, Bahama Mama, Island Green, Paradise Point
Which are top 5 most ordered smoothies?
|
Set it on Stainless table and wait for customer to come in and tell us the type of chip.
Online order says Chips, what do you do with the food bag when finished.
|
a)tell a shift leader you will do it later in the week when you work.
b)leave a note on jeanni's desk. c)Hurry up and finish it before leaving.
It is extremely busy and you have a cleaning task assigned to you... it is almost time for you to leave and you have class right afterwards... what do you do?
|
|
Beyond Meat option, take off cheeses, Thai Dressing, smashed avo, hummus, salsas.
Show smoothies in paper menu- noted V for vegan without dairy.
How can you make a suggestion to a customer who is vegan? Food and Smoothie
|
Monday Sept 17 7AM
When does the New Promo smoothies start?
|
1. See chunks of fruit, etc when pouring.
2. Blending a double 3. Thick Smoothies (PBC, Chia, Mocha)
When should you reblend a smoothie?
|
PB Flatbread & Tropical Chicken Salad
Which two food items need a deli paper underneath because of allergies?
|
You check the ipad mini every 10 minutes either wear it or take it out front with you to make sure not to miss the deadlines. Like bathroom, sanitizer buckets, switch blenders, temp log, etc.
You look at the schedule and see that you are assigned the JOLT? What does this mean?
|
|
1. Make it a combo, smoothie is $4.29
2. Smoothie of the day 3. Text Club
A customer comes in wanting to know about a discount for today, how can you respond?
|
Chai is a mixture of black tea and premium spices: cinnamon, cardamom, and clove.
What is Chai?
|
Fruit for fruit. Supplement for Supplement. Etc.
What is the rule for smoothie substitutions?
|
Jerk, Buffalo, Roasted Tomato Salsa, and Thai
Which sauces and salsas are spicy?
|
a) Register person answers "Tropical Smoothie Big Rapids please hold
b) Smoothie Maker answers and takes order on drawer 2 if assigned.
3 people are working lunch rush. Everyone is at their station. The phone is ringing who should get it?
|
|
1. Check Receipt-One moment let me check on that for you.
2. Ask Food line employee if that order is ready, or does it need CHIPS? 3. Check the middle stainless area, orders are set there if a chip choice is needed.
Someone comes up to the Online Order area and says "Where's my food?"
How do you handle it? |
Freshly peeled bananas, roasted in the toaster oven to give it a warm caramelized sweet flavor!
What is a roasted banana? explain process and taste!
|
PBC, Mocha Madness, Very Berry Cranberry, Cranberry Truffle, Tropicolada
Which Smoothies need 1 brown scoop, 1 Tan?
|
1. Beyond Meat about 5 large strips cut up and steamed boat, rice & beans in separate boat
2. Romaine lettuce in bottom of bowl up to the top 3. Put steamed items on top with pickled red onions and cheddar cheese. 4. Avocado on side or in one corner of the bowl. 5. Salsa on the side.
What are the steps to properly make a Baja Chicken Bowl with Beyond Meat?
|
They can only use it once if it is only one person here. If it is a group of people and they each have the deal we need to ring it separately
Someone is ordering multiple times but separately because they want to use a Text Club deal 3 times.
How do you handle it at the register? |
|
1. Give them your honest opinion.
2. Ask them if they are looking for something sweet, fruity or filling? 3. Depends on my mood- top 3 favorite
A customer asks "In your opinion which smoothie is the best?"
|
Chai Tea, White Chocolate, Pumpkin, No-Yo
What is in the Pumpkin Chai Smoothie?
|
1. Chia banana choice of pb or Sb
2. Chia Max same as Chia Banana + PB + Whey 3. Chia Blueberry Max, same as Max + 1 scoop BB
What is the difference between Chia Banana, Chia Max, Chia Blueberry Max
|
Ham & Cheddar, Turkey & Cheddar, Cheese Quesadilla, Chicken Quesadilla $1
Yes
What are the different food options for the kids menu? do they get a side?
|
1. Let it cool down at least 30 minutes so it is not as hot.
2. Pour 1 cups of hot water (only enough to go into the drip tray. (this helps loosen up the carbon build up. 3. Use the scrub pads near press or use the scraper to get all of the black stuff off the press. 4. Get a wet rag and keep wiping until it is gone and check edges. 5. Clean out the tray at the end. *Don't use any cleaning products on it.
How do you properly clean the press?
|
Support Us on Ko-fi