We are committed to creating a safe and trusting space to cultivate clear and open communication
through respecting the views and time of our colleagues.

We practice gratitude with our team and colleagues.

We commit to supporting the continued professional and personal growth of staff in their stride
for excellence.

We are committed to respecting and honoring the cultural experiences of our colleagues, our
clients and our community.

We acknowledge our own biases, recognize how implicit bias impacts our work and commit to
practicing acceptance.

We are committed to recognizing the strengths in every human and focus on growing these. We
communicate our recognition and respect of every person’s value through our words, actions and
time spent with them.

We are responsible for the energy we bring to situations. We stay positive and future-based, and we work on our own self-care and growth.

We recognize mistakes as opportunities to grow, learn or teach.

We are purposeful in our interactions with clients and colleagues, ensuring we keep a trauma informed perspective when carrying out our daily duties.

We learn from our clients, each other and our community partners.

We commit to active listening and communication that is open, concise, respectful, thoughtful and
proactive in order to continually improve our practices and purpose as an agency.

We will invest the time and resources (equipment, software, training, staff) to evaluate and improve
processes and to enhance effectiveness with the goal of making our organization better.

We actively join with our clients to identify and grow their strengths so they can reach their full
potential.

We will provide high quality, research and evidence-based care that is compassionate and
intentional to best meet the complex needs of our clients.

We will achieve best outcomes by being fully engaged - no task isn’t my job.

We commit to demonstrating compassionate, respectful and responsible behaviors to provide the
best possible care to our clients.

We will collaborate with each other and our peers to provide the highest quality of care.

We will communicate our needs clearly and respectfully and remain open to seeking out and
accepting support from one another to achieve key, quality outcomes.

We commit to collectively identifying solutions to problems by taking risks, even when it feels
uncomfortable, as we strive for excellence.

We trust that we are doing the best we can, respecting the roles and responsibilities of one another.

We seek information and strategies from our colleagues in a collaborative manner.

We are committed to creating a collaborative and supportive environment through joint
ownership among staff and clients by participating in our collective work of healing.

We work together as a team to keep the best interest of our children at heart, and we always look
for what we can do to help.

We are honest, open and forgiving of ourselves and others.

What IHOPE Stands for.