| Coffee NO NOs | customer service |
|---|---|
|
What staff member is aloud to authorise refunds?
only the shift supervisor or manager can authorise refunds (even if you know their code, you cannot use it without authorisation)
|
|
|
How many times can you skip on calibrating the coffee machine?
NEVER!! do not skip calibrations on the coffee machines. Also when it says to calibrate, one click in the coarser/finer direction is all that is needed
|
|
|
When should you purge and wipe your steam wand?
After ever use. Twice if its non-dairy or MTL and RTL
|
|
|
How long can shots be left before they expire?
10-20 seconds. The shots become bitter and acidic if left for too long.
|
|
|
Where would you wash a non-dairy jug?
In an empty clean sink to avoid cross contamination. If its busy, either leave them on the side or have your bar support wash them in a different sink.
|
|
Support Us on Ko-fi