Interpersonal Skills Business Relationships Conflict and Negotiation
100
What is creativity?
The use of imagination and original ideas.
100
What is the purpose of ethics?
It seeks to promote honesty, fairness, and responsibility in all advertising.
100
What is listening?
A part of communication that could be interupted by barriers, distractions, or anticipating reponses
200
What is flexibility?
The ability to make a change or compromise.
200
What is workplace bullying?
The repeated health-harming mistreatment in the workplace.
200
What is sending?
A way of getting out information, could include speaking or texting.
300
What is time management?
The act of planning things out to fit your schedule.
300
What is ethical/professional behavior?
Following a code of ethics and respecting other's values and boundaries.
300
What are resolutions to a conflict?
Peacefully agree to disagree or compromise
400
What is a positive attitude?
When a person has a generally optimistic outlook on events and the world around them.
400
What is self-control?
The ability to control your impulses and to not react emotionally to situations.
400
What is the negotiation process?
1. Preparation and planning
2. Definition and ground rules
3. Clarification and justification
4. Bargaining and problem solving
5. Closure and implementations






Standard 4

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