This is the form used to upload business data into our internal funnel system.

This is the training video available on the ORG that breaks down how to review an SMB account in OMNI.

This is the document available on the ORG site that provides a walkthrough of what info you need to look up about a business and where to find it.

This is used to present key solutions to a business after completing the initial research.

This is when the SMB team comes to the location to review SMB resources and current lead progress.

This is the internal management system we use to keep track of all businesses.

These are the training's available through Verizon's internal site with walkthroughs and videos.

This is the site where you can locate the company's yearly revenue and their number of employees.

This the most important thing you should always ask the point of contact(POC) for a business when calling them on the phone.

These are the calls the SMB team performs to all locations to review current leads and how to move forward with the businesses.

This is the stage of a business after we have spoken to the point of contact (POC) and have identified business needs.

This is the site that Verizon uploads all of the SMB pricing and promotions, including any competitive comparisons.

This is the information on the main contact person's role and responsibility in the company.

This provides a list of different scenarios in which you may encounter a business and examples of how to reach out.

These are the two options available through our TWC business team during the negotiating phase to close the deal with the business.

This is the column on our funnel system that must be updated after a business has been entered.

This is the training video available on the ORG that walks through the steps of applying a discount on a business account.

This is the information often found on a company's website that gives insight into the different branches of the company as well as their aims and values.

This is used for a follow-up call after a proposal is sent to the business and the purpose is to identify business needs.

This is the place to submit a request for the SMB team to generate a price plan estimate for a business.

This is the guide for looking up and finding details about a business that we have encountered.

This is the training program available internally that prepares you for a larger responsibility within SMB and includes an hourly raise for any sales rep.

This is the site used to identify possible business referrals through endorsements.

These are the two tasks you must complete before calling a business.

This training goes over researching a business, creating a proposal, and completing the first warm call.