Expectation is important enough to risk escalating

Self-awareness, Self-regulation, Self-care, Relationships and Attunement are the four foundations

All behavior has

Normal state of functioning

“Uh-huh”

Least intrusive technique

To function effectively in a crisis, we need to first look at

Anything that makes challenging behavior more or less likely to occur

During this phase, patient may be showing signs of loss of control and have decreased ability to respond to verbal interventions

“Do you like your provider?”

Does not mean isolation or banishment

When we are at our angriest, we are at our

Combination of people, emotion, attitudes, and objects that create sense of safety, respect, belonging, care, and accountability

In survival mode

“How did you respond”

Giving patient the information they need to take the next step

Helps to monitor personal levels of stress

Behaviors that are the result of emotional and psychological pain

Baseline, Triggering event, Escalation, Outburst, and Recovery phases

“You seem fed up about something”

Phase these techniques are used most often

Knowing our beliefs about trauma and pain-based behaviors

Affects ability to manage feelings and behaviors

Four questions we ask ourselves in a crisis situation

“It must be awful to feel like that”