Timeframes | TSYS | Scavenger Hunt | IMAGE |
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What is 90 days
What is the max amount of days that we must credit a client by if we are to accept a claim?
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What is credit on file
What does POS 10 mean on a purchase?
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What is 2
What moto number indicates that a Visa charge is recurring?
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What is 5
From the main menu, what option number do you choose to work a claim and must always be used to be able to place notes in IMAGE?
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What is 24-48 hours
How soon will a normal merchant credit post to an account after it is moved from the old card to new card by EGATE?
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What is IXFR
What screen/command do you check to see if a fraud claim was filed?
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What is past due
What does decline reason code 85 mean?
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What is 5
What number do you place on the "option line" once inside a claim in order to view a copy of a document we've sent or the client has sent to us?
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What is 5 minutes
What is the max amount of time you can spend in ACW/paperwork before needing to log out and sending an exception?
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What is IAED and WAGN
What two screens on TSYS shows a verbal password?
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What is Q82
What is the correct reason code for a VISA duplicate processing dispute?
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What is CTRL
What button do you press to clear an ERROR on IMAGE?
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What is 540 days
What is the absolute max amount of days that a client has to dispute a charge?
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What is ESC
What button do you press to clear an ERROR on your TSYS screen?
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What is 2nd opinion letter
What does XRM letter 04 request from the client?
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What is F12
What F key do you hit to "cancel" or back out to the previous page and must always be hit in order to not lock the claim?
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What is 90 days
What is the max amount of days a client has to file a dispute on Mastercard reason code 34/ Paid by Other Means
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What is F5, F2
After expanding a transaction on wcsa, what two F-keys will sometimes allow to see what merchandise was purchased?
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What is "merchant has responded, waiting for repre analyst to review"
What does the IMAGE queue "rc_income" mean?
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What is Shift + F3
What two buttons do you press to get a specific claim's reference number once inside the claim in IMAGE? Also known as the "claim journal".
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