Timeframes TSYS Scavenger Hunt IMAGE
100
What is 90 days
What is the max amount of days that we must credit a client by if we are to accept a claim?
100
What is credit on file
What does POS 10 mean on a purchase?
100
What is 2
What moto number indicates that a Visa charge is recurring?
500
What is 5
From the main menu, what option number do you choose to work a claim and must always be used to be able to place notes in IMAGE?
250
What is 24-48 hours
How soon will a normal merchant credit post to an account after it is moved from the old card to new card by EGATE?
250
What is IXFR
What screen/command do you check to see if a fraud claim was filed?
250
What is past due
What does decline reason code 85 mean?
What is 5
What number do you place on the "option line" once inside a claim in order to view a copy of a document we've sent or the client has sent to us?
500
What is 5 minutes
What is the max amount of time you can spend in ACW/paperwork before needing to log out and sending an exception?
500
What is IAED and WAGN
What two screens on TSYS shows a verbal password?
500
What is Q82
What is the correct reason code for a VISA duplicate processing dispute?
What is CTRL
What button do you press to clear an ERROR on IMAGE?
What is 540 days
What is the absolute max amount of days that a client has to dispute a charge?
What is ESC
What button do you press to clear an ERROR on your TSYS screen?
What is 2nd opinion letter
What does XRM letter 04 request from the client?
What is F12
What F key do you hit to "cancel" or back out to the previous page and must always be hit in order to not lock the claim?
What is 90 days
What is the max amount of days a client has to file a dispute on Mastercard reason code 34/ Paid by Other Means
What is F5, F2
After expanding a transaction on wcsa, what two F-keys will sometimes allow to see what merchandise was purchased?
What is "merchant has responded, waiting for repre analyst to review"
What does the IMAGE queue "rc_income" mean?
What is Shift + F3
What two buttons do you press to get a specific claim's reference number once inside the claim in IMAGE? Also known as the "claim journal".






Small business claims

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