| REFERRAL ANSWER | CPAP Machines | Supplies | Scenerios for Phone Calls | Fun Facts |
|---|---|---|---|---|
|
Resupply -> New Orders
What bucket do we click on to find patients to call?
|
Dreamstation
What is the most common CPAP machine we deal with?
|
Nasal Mask, Nasal Pillows Mask, Full Face Mask
What are the three different types of masks?
|
Humidity of the room, placement in the room, weather, temperature
"My machine isn't using as much water as it used to, is something wrong?"
|
True
True or False: You can buy eel flavored ice cream in Japan
|
|
Order Owner and Assign To
What is the first thing we change when we pull up a new patient to call?
|
Resmed
What CPAP machine manufacturer does not use non-disposable/pollen filters?
|
heated and non heated tubing
What are the two types of tubing?
|
You'll have to contact your doctor, and get a new prescription
"I'd like to try a different mask"
|
False, they can hold it up to 2 hours
True or False: The Nile crocodile can hold it's breath up to 4 hours stalking prey
|
|
Pending Bucket
What bucket do your orders generate in after you submit them?
|
System One has tubing coming from the top of the machine, and the M series has tubing coming from the back of the machine?
What is the difference between the M series and System One?
|
Full face mask
What type of mask was the Simplus mask?
|
Unfortunately no, advise to call the main office number
"I've already ordered supplies through the auto dialer last week, can you check my order?"
|
B. Peach
Multiple Choice: Almonds are a member of what family?
A. Berry B. Peach C. Melon D. Nuts |
|
Upper right hand patient magnifying glass
How do you search for a patient?
|
The side of the machine
Where do the filters go in the Dreamstation?
|
Philips Respironics
What is the manufacturer of the Dreamwear Mask?
|
Turn humidity up, one setting at a time. Add room humidifer if that does not work.
"Why do I have a dry mouth while using my machine?"
|
D.1,000,000
Multiple Choice: Rats multiply so quickly that in 18 months, they can have how many dependents?
A. 1,000 B. 500 C. 15,000 D.1,000,000 |
|
Freeman
What is Ryan's Last name, who we assign our orders to?
|
The small disposable filter slides into the large, blue, plastic non-disposable filter cartridge which then fits into the side of the Dreamstation.
How do the filters fit into the Dreamstation?
|
A7036
What is the HCPC for chin strap?
|
We'll list take you off our list, but make sure you talk to your doctor and make sure they are aware you are no longer using it.
"I am no longer using my CPAP machine"
|
C. Gorillas
Multiple Choice: Human Birth control can work on what animal
A. Rats B. Rabbits C. Gorillas D. Cats |
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