| Product Knowledge | New Script | Hazard Sensors | Burglary Sensors | ODMON |
|---|---|---|---|---|
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1.5 inches or more
How far does the Entry Sensor and Magnet need to be separated to trigger it open?
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Our mission is 'Every Home Secure' and 1st open question is 'What can I help you protect today? Are there any causes for concern?
What needs to be included in the new greeting?
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6 metal contacts, 2 of which must touch water to trigger an alarm
How many metal contacts are on the Water Sensor?
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Base Station
Where does the sound come from when an entry sensor chimes because it's opened?
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Olympus/Outdoor Camera Series 2
What is the name of the new outdoor camera?
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Up to 25ft
Low: 10-15ft Medium: 20 ft High: 20-25ft
How far is the range for the Glassbreak Sensor?
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Of course, I’d be happy to answer any questions you have. Most of my customers find that their questions get answered or clarified through the process of building a system, which is just 2 easy steps. By the end of the call you’ll have those questions answered plus everything you need, including a great discount. If that sounds good, I just have a few questions for you to get started…
What should your response be if the customer says they have a few questions about getting a security system with us?
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No, only receive a phone call from monitoring center
If the water sensor triggers an alarm will it dispatch the fire department?
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No, the clanking of drinking glasses could result in a false alarm.
Is it recommended to put the glass break sensor in the kitchen?
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Yes
Can you Proactively offer ODMON now?
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5,000 sq ft
How many square feet per base station?
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1. Home or Business
2. Are you looking to replace your existing system or will security be new for you?
What are your 2 biopsy questions to determine your feelings before the facts questions?
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No, only the detector(s) that detect smoke with be triggered
Can the smoke detectors be connected to each other? Meaning if one goes off they all go off
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False, only the stand-alone panic button can be set to duress (silent alarm)
True or False: The key fob panic button can be set to duress (silent alarm)
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The Overnight Plan 8pm-6am local time for $49.99
24/7 Plan for $79.99
What are the 2 plans offered for ODMON?
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Bookmarked at the top of the slack support channels 'Payment Errors'
When you get a decline on a credit card, where can you find the guide that tells you how to handle each decline message?
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Thank you, that information is helpful. You’re in the right place - we are one of the fastest-growing home security brands because unlike some of our competitors, SimpliSafe is easy to use and install. And should you ever need support, we have an award-winning customer service team ready to take care of you 24/7.
Let's move onto the next step so I can learn more about your home. Can you share your address with me?
What is your transition statement into Factual Probing questions?
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Photoelectric sensing technology that detects smoke from anything burning before it turns into a flame
What is the name of the technology that the Smoke Detector uses?
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no, 60lbs
Would a 15lb dog trigger an alarmed motion sensor? What is the limit?
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3 (Olympus & VDP) Must have at least one Olympus Cam
How many cameras can be monitored with ODMON?
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False: the Base Station & Keypad are required for the Outdoor Camera
True or False:
You can use the Outdoor Camera without a Base Station & Keypad |
1. Based on what you have told me, I’m going to recommend our Fast Protect plan, which includes 24/7 Live Guard from our live security agents. Right now, we have many new customers switching from other providers to SimpliSafe for world-class security that doesn’t break the bank. Your 1st month of Fast Protect will be free, and after that it's about a dollar a day, which is around 30% less than some of our competitors, and includes a subscription lifetime equipment warranty.
2. While your package loads, something you should know about SimpliSafe is that we are a company that cares: our mission is ‘Every Home Secure’, which is why we put our customers in total control. We have no contracts so you’re never locked in, a suite of settings in the App to personalize your system, and a team of in-house monitoring agents working around the clock to stop crime before it happens.
What are the 2 statements after probing before your price break down?
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1 detector per level
What is our recommendation for Smoke/Co detectors?
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4 minutes
What is the default siren duration?
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ODMON will monitor for violence or burglary, fire, possible fire, medical emergencies, and suspicious activity
What alarm events will be monitored with ODMON?
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