| KA | Searching High and Low | Case Details | Contacts | The More you Knowledge |
|---|---|---|---|---|
|
What is 15555
This KA does not need to be attached to a case if referenced.
|
What is shortest "3 days", longest is "ALL"
The shortest and the longest date ranges that can be searched in the Global Search.
|
What is "Description" field.
This is the field where the customers ask/inquiry gets entered.
|
What is on bottom left on customers 360 account page
The location of where you can find the top 5 contacts
|
|
|
What is 17257
This KA will provide instruction on what to do if a customer ordered a Lab 4Dx but meant to order a bigger profile that also contains the Lab 4Dx.
|
What is the case list under the "Cases" tab
The location where a previous caller asked another CTS rep to cancel a test request.
|
What is the "Subject" field.
This field will use the key words to drive Knowledge Base.
|
What are, first and last name, and role at the practice.
The 3 attributes needed when filling out a contact card.
|
|
|
What is 17122
The process to cancel a urine culture (TC 4035) when the sample is between regional and core labs can be found in this KA.
|
What is "Case Test Code Lookup" list under the "Related" tab .
The location within a case where test codes that were referenced can be looked up.
|
What are "Accession ID" and "Owner/Patient Name" fields.
These are two fields required to be filled in when there is an escalation.
|
What is a MyIDEXX Contact
No edits can be made to this type of contact card.
|
|
|
What is 17293
This KA will provide steps if a customer is upset with their courier pick ups.
|
What is 5
The maximum amount of open cases visible from your home page.
|
What is the "Parent Case" field.
This field will associate your case to another case.
|
What is "declined".
The fill in default when a customer does not want to provide their last name
|
|
|
What is 16989
This KA will provide a list of labs that perform Coggins testing.
|
What is the "Articles" list under "Related" tab
The location to see where an article was attached to a case.
|
What is in the "Files" section under the "Related" items
The location of where a file can be saved or found.
|
What is clone desired contact, and then make inactive in the old account.
The two steps needed to update a contact from one account to another.
|
|
Support Us on Ko-fi