| Life Time-isms | Keep It Like New | Deliver Wow | Know & Serve | Performer Brand |
|---|---|---|---|---|
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What is Chanhassen
This city is the location of Life Time's headquarters.
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What is Pick up, Push in, Clean up, Close what is open?
This acronym is the basis for Keep It Like New,
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What is MPV?
This is the foundation for all 4 Life Time Way principles.
HINT - 3 Letters |
What is walk member to the swim services desk OR schedule member for assessment through online portal?
A member approaches you because she wants to sign up for swimming lessons, You serve member by doing this.
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What is Visual, Vocal & Verbal?
These 3 Vs mark a successful communicator.
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What is Service Champions
Keep it Like New, Deliver Wow, Know & Serve, Performer Brand, MPV make up this credo.
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What is pick up?
You see a piece of trash in the parking lot and exhibit this PPCC behavior.
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What is
1. Walk them to the studio 2. Introduce to the instructor 3.Connect them to the LT App?
A member approaches you and asks where the cycle studio is. You "Deliver Wow" through these 3 actions.
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What is
1. ignore the child or 2. Call "Code Green"?
You see a child running down the hallway, but the parents are nowhere in sight. This is NOT how we serve our members.
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What is educating the team member on the correct places to park for employees?
You see a team member not park in the designated employee parking. You uphold the Performer Brand by doing the following.
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What is the Golden Rule
Do unto others as they would have you do unto them.
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What is pick up, push in, clean up?
You discover a disorderly table in the café and exhibit these 3 PPCC behaviors.
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What is 1. Radio a PT to schedule &
2. Show member how to view reservation in LT App?
A member approaches you and says they want to schedule their On-boarding session. You assist through the following 2 actions.
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What is is introduce yourself and assist member with how to use locker or radio ops Team Member to help
You see a member struggling with their locker and do the following?
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What is Visual?
This communication component conveys the largest part of your overall message.
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What is the Life Time Mission Statement?
This statement is the foundation of how we serve our members and vision for the LT Brand.
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Who is everyone?
These people are responsible for the cleanliness of the club.
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What is AIM. Anticipate, Impress, Make Their Day
This is the acronym that facilitates how Team Members deal with PROACTIVE Service
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What is introduce yourself and let the member know that you will be right back with someone to help them
A member is at the Activity Center looking lost but no one is around. You do the following?
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What is your personality?
Part of the performer brand is bringing this to work.
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When is 1992?
This year marks the founding of Life Time.
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What is Sight, Smell, Touch, Sound, Hear, Energy
A member experiences these 6 senses during each visit at Life Time.
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What is ICAN. Identify, Care, Assist, Notify
This is the acronym that facilitates how Team Members deal with REACTIVE Service
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What is the 5 foot rule?
You see a member walking in your direction and you have never met them. You use the BLANK BLANK rule.
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What is notify team members that it is not an appropriate conversation to have near members and ask them to change topic?
*notify manager if necessary*
You overhear two team members talking poorly about a member. They are within earshot of other members. You uphold the Performer Brand by doing the following.
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