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My Teacup is Full My Way is Right Just Call Me Lou Holtz The One Constant In Our Lives Starting Here
100
What is mindfulness?
The art of awareness about ones own stress level and that of others, as well as ones own non-verbal messages and those of others.
100
What is our family of origin / our childhood?
The natural source of the tools we rely on for conflict management.
100
What are exclusives? (always, never)
Words coaches should strike from their vocabulary since they are almost never true.
100
What is the rider and the elephant?
Chip and Dan Heath use these two things to represent the separate parts of our brain that control emotions and logic in their book, "Switch".
100
What is to influence others to behave in a productive and positive manner?
The primary purpose of a leader.
200
What is hungry, angry, lonely, tired?
Four personal states that are contributing factors to conflict, commonly known by the acronym HALT.
200
What is a designated safe space?
A person we trust with confidential information or for venting through our emotions.
200
What is accountability?
A condition that exists when we require ourselves and others to meet the expectation for performance, behavior, and conduct.
200
What is why?
The question most employees want answered when they are asked to implement a change.
200
What is delegation?
A valuable leadership skill wherein the supervisor assigns some of his or her duties to another capable team member for completion.
300
What are deep breathing exercises?
A mindfulness exercise that slows the heart rate, calms the body, and provides a distraction for our brain; useful when crafting a response during anger.
300
What is crisis? (Discomfort, incident, misunderstanding, tension, crisis)
The highest level of conflict on the 5-stage conflict escalation scale.
300
What is understand?
As quoted by Steven Covey, “Most people do not listen with the intent to __________; they listen with the intent to reply.”
300
What is failure?
Formula 409 is a good example of how _________ leads to success.
300
What is engagement? (disengaged 55%, discontent 19%)
Only 26% of our workforce falls into this category which is characterized by high levels of loyalty and productivity.
400
What is performance?
The optimal amount of stress in our lives allows us to have enhanced ________.
400
What is collaboration?
Requires high assertiveness and high cooperativeness to achieve goals of both sides; for complex scenarios; requires high trust plus time/effort; hardest resolution to achieve.
400
What is discipline?
Supervisors and managers are often afraid to use this formal area of policy for performance management unless they believe employee termination is unavoidable.
400
What is mindfulness?
A useful change management skill during which we purposefully recognize what is within our span of control, engage in an internal monologue, acknowledge and process our feelings, accept uncertainty, and remain grounded in our core values.
400
What is trust?
The foundation of all relationships; once lost, it takes time and much effort to reestablish. Once in place, it facilitates effective communication and enhances morale and productivity.
500
What is amygdala hijack?
Triggers sudden and intense unconscious emotional response that shuts off the part of our brain responsible for logical thought.
500
What is speak?
During amygdala hijack, we often do this before thinking it through, causing an escalation of the conflict to occur.
500
What is central tendency?
A type of rater bias that occurs when a supervisor compresses the ratings of employees to the middle of the scale.
500
What are reasons people resist change?
It is out of our comfort zone; too hard; don't have time; don't want to learn a new way; satisfied with the old way; and fear.
500
What is treat others the way they wish to be treated?
A great piece of advice which is a departure from The Golden Rule we all learned as children.






Second to None Leadership Series Summary

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