What is the one thing you have to remember?

A member states they are just curious, what will you ask

This Feature will alert the member to any new activities and key changes.

There is no offer above me, only one below me what am I?

The member stated they will talk to Visa

When presenting retention what is the number one thing we must do

Trying to get a car

Lost wages, lawyer fees, court costs, child care, elder care, travel expenses

Members may not have this offer available, but they can purchase me if I am on the downsell

The member stated they are going to put a stop payment on the charges

Why is retention important

Just Curious

This feature will tell members what has changed on their reports and show if their scores went up or down

You Cannot offer me, but I may be available

The member stated they will file a police report

Is it okay to skip offers

Lowering Credit Card Balance

This feature can tell members about credit terms, how to avoid credit pit falls, walk a member through a dispute

Learning Center, Credit Specialist, Dispute Center, Credit Freeze Center, Monitoring, Insurance

The member stated that they will report us to local authorities

What is the Retention Formaula

What is the importance of discovery

This feature is included on every membership online, it tells the member what may be affecting the scores However it does not work on the Downsell

I come with many prices, I have multiple refreshes but i am missing some features, what am I?

The member stated that they had to get their scores and reports for their bank.