This screen should be checked at the very beginning of the call to ensure there are no alerts in the notes

This screen allows you to view all disputes entered under a specific card number and should be checked at the end of your call when filing a new dispute

How many low risk tokens do we need to ask in order to initiate a claim?

If a claim is to be accepted by the bank, what is the longest amount of time that we have to credit a client?

You'll find this TC code (Transaction Code found at the very left side of every transaction) for a Visa debit authorization

This screen is viewed to find what time a transaction was ran

This screen shows previous card numbers that have been reissued

A Verbal password is an example of what kind of authentication token?

If we issue a chargeback on a Mastercard, how long after the chargeback does a merchant have to respond?

You'll find this 4 digit number under TC Code (Transaction Code found at the very left side of every transaction) for a Mastercard Merchant Credit

This command allows you to place an account into the pending queue

This screen allows you to view when the last card was sent out and must be checked before you can use CVV as a high risk token

This gray tab on BLAST has the lost/stolen report that you would use to reissue a card

How soon does a $25 credit show up on the new card when a client calls and requests to have it transferred from an old closed account?

You use this CT Initiation Reason Code when placing an international fee into dispute CT __ DE

This command allows you to view if a client is a pay in full account

This screen allows you to view and update a client's phone number/ address/ or email address

You choose these two letters on Reason Code 1 and 2 before you are able to submit your customer on BLAST

How many days does a client have to file a claim on a Mastercard Paid by Other Means dispute?

What does decline reason code #111 mean when a transaction is declined on a client's card?

This screen allows you to add a manual note to the account (Not permanent)

This screen allows you to view all disputes under one corporate account number

This gray tab is used in BLAST to look up a fraud claim

This is the absolute max amount of days that we have to file a dispute no matter the situation

You type this LETTER in the "DISPLAY" field of WCSA when you need to delete a dispute you recently entered