Being ______ with a customer helps them feel more like a person and less like a number

A Technical Advice Ticket

CX calls in looking for advice on ordering a new device

Does not handle tablets, watches, or buds

Can only be used on one network

________ is an important trait to have, and can easily be defined as the result of taking steps to improve yourself with no single area of focus

A General Advice Ticket

CX calls in because their phone exploded

Number of days a phone must be sent in by for repair

Locks the device until the user authenticates with the credentials previously set up on the device

A _________ is someone who lives and breathes for the Samsung Brand

A Service Request

CX calls in about a refund/exchange

The repair turnaround time (TAT)

Keeps the phone locked after an unauthorized factory data reset

_______ is the act of defining a problem then identifying, and selecting alternatives for a solution

A Service Order

CX calls in and threatens a lawsuit

______ allows the customer the added ability to interact with a range of Samsung and technologies

Set up by the user to protect their data and prevent unauthorized use in another device

________ can be defined as the art of motivating a group of people to act toward achieving a goal

A customer calling in about a VOC Claim would be a ____

CX calls in needing assistance with their Samsung account

Two ways that a device can be out of warranty

Uses an encryption as an extra security precaution to protect the data on a device