| Product Knowledge | VR and Gear 360 | Common Consumer Questions | Samsung Lifestyle | Popcorn |
|---|---|---|---|---|
|
What is why the Samsung S7 camera is better
Better aperture, better low light pictures, faster auto focus
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What is USB C?
Name of the new connector that will make the Gear VR work with future devices?
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What is refer person to store staff for an exchange or to the Samsung website for a return kit. Do not comment on future production or say Samsung has not officially announced it yet
What should I do if a customer asks about the Note 7 or about future production dates?
|
What is the Level
Level on, Level U pro
What is the name of Samsung's range of premium headphones?
|
Who are the Chicago Cubs
Who won the MLB world series in 2016?
|
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What is the Icon X
Samsung's truly wireless earbuds
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What is uses of the Gear VR?
Gaming, Education, Creation, Experience, Relaxation,Exploration, Personal Development, Social
|
Refer to store staff as that information varies with the plan and promos going on at the time. If the product is one that the store does not sell give the MSRP and say it depends on where the item is purchased and the current promotions
What should I do if people ask about prices on the products?
|
What is the Gear Fit
What is the name of Samsung's colorful slim smartwatch that is aimed at fitness junkies?
|
Who is Joe Biden
Who is the sitting Vice President?
|
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What is the top 3 features to talk about with the GS7.
Water resistance, expandable memory, faster brighter camera.
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What is download the Gear 360 app?
What should someone do on their Samsung device if they buy a Gear 360 and want to be able to view/stitch on their device?
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What is assist the customer with going to the Google Play store to download the app. Help walk them through the process if not busy
What do I do if a consumer has a phone that is Samsung Pay compatible but does not have it on their phone?
|
What is S Health
What is the name of Samsung's fitness app?
|
What are vegetables
Lachanophobia is the fear of?
|
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What is benefits of the Samsung Tab S2?
Super Amoled display, expandable memory, side sync, quick connect, size and weight, mobile office, multi-window
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What are phones that are compatible with the Gear VR
Note 4 and newer are able to be used with?
|
What is the Gear VR App. Samsung VR has a lot of free content. If they have a Netflix account encourage them to link it
A consumer has a Gear VR but has never used it. Where would you tell them to get content for it?
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What is Side Sync
What is the name of the app that allows you to be able to access your phone information on your tablet?
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Who is Ben Franklin
Who is the scientist that did the famous kite experiment?
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What is the Gear Frontier?
Gear wearable with 4G connectivity
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What is two, each one 180 degrees
How many lenses does the Gear 360 have and what degree?
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What makes this VR better than previous versions
Updated design, new color, thicker padding for comfort, longer head straps, better touch pad, addition of a home button, backward and forward compatibility, USB C compatible.
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What are fitness features of the new Icon X earbuds
Speed, distance, heart rate and calories burned.
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What is Calvin Cordozar Broadus Jr (variations accepted)
What is Snoop Dogg's real name?
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