You tied out data for a client on your own.

A client calls about GICS in Research Insight

For MSA stock reports, this is where we initially send data to be validated.

The AUX code you use if you are researching your questions from your case?

This section is used to note why a case should be deleted.

FR confirmed data was correct for a company.

A client calls about Outlook Online.

For GICS add requests, this is where we initially escalate to.

The AUX code you use if you are researching someone else's questions from their case?

This Action Code is used when a client compares our data/product to Bloomberg.

The MarketScope Advisor page is down.

A client calls about finding Xpressfeed data definitions.

The address to have as a cc: so the escalation email attaches back to your case.

You do this with your open cases when you go on vacation.

The only Case Type that requires the companies/data items questioned/incorrect fields to be filled out.

You created an SQL query for Xpressfeed.

A client calls about the WRDS Xpressfeed product.

The initial group you escalate to for global data questions.

This client must be responded to in regards to Businessweek.com requests.

The number of times you should try to contact a client with an answer.

Monthly prices are missing for 100 companies on the latest RI database.

A vendor, Factset, calls about Xpressfeed.

If prices are missing in XF but not in MDM, this is where you initially escalate to.

The tab in SFDC where the new 2014 SFDC Training Manual is located.

You should never AUX out during this time without manager approval.