| Basic Orders | Saturday Deliveries | Transfers | Tracking a Package in S4 | Product Codes |
|---|---|---|---|---|
|
What is the first question you will ask your customer for?
May I have your Account number?
|
Where do you look to find out if Saturday Delivery is available?
CRM interaction center
|
If the customer wants to change ship to address Which department would you transfer to?
Credentialing
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What selection on your S4 will you go into first to start tracking a package for a order?
VA02 or Change sales order
|
What is the code for Botox Cosmetic 100 Unit/vials?
BTXCOS
|
|
What will you have your customer verify before taking the order?
Ship to Address and Doctors name or Facility Name
|
What are the two places you change the date on Saturday Deliveries?
Required Delivery Date (on sales tab) and on the line of the product
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If the customer has block on the account AR Collection Issue what department do we transfer to?
Financial Services
|
After you enter order number and it enter what is the next two steps?
click once on Standard order number and Display document flow
|
What is the code for Volbella XC 1ML?
Bella1
|
|
What is the Product Code for Botox Cosmetic 100 unit virals ?
btxcos
|
What is the MOT code for Saturday Delivery?
FDH7
|
If customer has license block on the account what department will we transfer them to?
Credentialing
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What is your next step after display document flow?
Click on Top Hat
|
What is the code for Juvederm Ultra Plus XC 1 ML?
Jupxc1
|
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What is do you double tab on the main screen to get to the next screen?
Customer Reference box
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What is the name of the box you will change on the shipping tab to the FDH7?
Means of Transportation
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If customer is wanting to order Natrelle products what department will we transfer to?
Transfer PRM CS
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What is the next step after clicking the top hat?
Select Text Tab
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What is the code for Kybella?
KBLA
|
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What tab is Means of Transportation in?
Shipping Tab
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What is the most import questions to ask the customer about saturday deliver?
Will someone be in office to sign for the package, what are your hours on Saturday. Advise customer to call local Fedex office and let them know they are open on that saturday.
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If customer is wanting samples for any product where will we transfer them to?
Transfer Samples
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What is the next step after clicking the Text tab?
Pro Number/EDI 214
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What is the code for Latisse 5ML? and What is the minimum quantity on ordering this product?
LATS5 and 6
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