Definitions | Were you listening? | Which author said... | True or False | Random |
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Visions provides an ideal representation of what the organization should become
What is vision?
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Effectiveness
Efficiency Service Leadership Excellence Innovation Quality Creativity
Name two examples of professional (or newer) public service values?
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David Osborne and Ted Gaebler
“entrepreneurial governments dispense with both tubes. They get rid of old rule books and dissolve the line items. They define their fundamental missions, then develop systems and rules that free their employees to pursue those missions.”
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True
According to Kenneth Kernaghan, Principles can contain multiple values.
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False: It is not enough to get the values right, implementation is equally important. Values leadership and management needs to be exemplified at all organizational levels
T/F:
A values statement does not need proper implementation and leadership, it is good enough on its own. |
a fixed date in legislation that a regulation will expire (or have to be renewed)
What are Sunset Laws?
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Mission Driven governments are more effective, efficient, innovative and flexible. They also produce better morale for staff.
What is an advantage of Mission Driven government?
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Kenneth Kernaghan
“Among the four countries examined in this article, Australia is the most notable for its recognition of the central importance of leadership to effective integration of the right values into public service.”
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True
Did Nikos Mourkogiannis developed 4 types of purpose that are driven by action and four based on morals?
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Motivation; Achievement
Vision statements are a driving force of ________ and ________.
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NPM
An approach that sought to apply business practices to the Public Sector
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1. They make some employees feel like outcast
2. They limit the organization's freedom, strategically and operationally and constrain as well as guide people behaviour 3. They require leaders in the organization to be role models and paragons of virtue
Patrick Lencioni states that true core values often inflict pain, what are the three types of pain he describes?
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James Collins
The primary role of core purpose is to guide and inspire”
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False
According to Kenneth Kernaghan, All values are ethical values
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Purpose is regarded as realistic and achievable but also challenging, appealing to the competitive spirit and energizing
T/F?
Purpose statements are unrealistic, they are the big picture or end results |
Choice Architecture
The inevitable social environment for which we make our decisions
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Purpose is based on well-established moral ideas; Purpose advances both competitiveness and morality; Purpose relates people to plans and leaders to their colleagues; Purpose cannot be decided quickly;
Name 2 key points Nikos Mourkogiannis outlines about purpose?
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Andrew Galley
"The greatest challenge in transforming government is not designing new processes or business models. There are many options available. The greatest challenge is creating the institutional culture necessary for new service delivery models to succeed.”
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False, he believe that true cure values inflict pain
Patrick Lecioni believed that true core values are pain free
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Incentivizing positive behaviour through low-cost, subtle interventions that positively influence the public interest
What is behavioural science?
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Triple Bottom Line Approach
A sound basis for enlightened organizational visions and purpose
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1. Structures
2. Processes 3. Behaviours
Name the 3 elements of the public service environment that hinder/encourage organizations.
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Stanley Deetz
“Visioning is essential to creating the norms, missio, and rules of an organization, components that make up the organization’s formal espoused goals...Vision [is] an organizational ideal”
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False, Behavioural insights are essentially incentives, by modifying Choice Architecture we can stimulate change-oriented behaviour.
Behavioural insights are essentially cosmetic, by modifying our structures and processes we can stimulate change-oriented behaviour.
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Line item
_____ _____ budgeting creates perverse incentives that lead to waste "spend it or lose it" mentality
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