Strategic Role of Operations Management 1 Strategic Role of Operations 2 Goods and Services in Different Industries
100
What is Operations?
This definition refers to the business processes that involve transformation, or more generally 'production'.
100
What are input costs?
Capital land and resources are all examples of this type of costs.
100
What are standardised goods?
These are mass produced goods usually on an assembly line.
200
What is Trasnformation?
This definition is the conversion of inputs (resources) into outputs (goods and services).
200
What are processing costs?
Machinery maintenance, electricity, product design are all examples of this type of costs.
200
What are customised goods?
These are goods that are varied according to the needs of customers.
300
What is Value Adding
This definition refers t the creation of extra or added value as inputs are transformed into outputs.
300
What are quality management costs?
Sampling and inspection of goods and processes and machining errors, injury and machine downtime are all examples of these costs.
300
What are the features of goods
These are tangible, tend to be standardised,they can be owned and transfered between people and value can be easily ascertained through costing outputs.
400
What does Strategic mean?
This definition in operations refers to the all key areas and it involves all managers contributing to the strategic direction or strategic plan of the business.
400
What is cost leadership?
This involves aiming to have the lowest costs or to be the most price competitive in the market.
400
What are the features of services?
These are intangible, exist only while being performed, are generally customised but can be standardised, They are hard to value sometimes.
500
What are economies of scale?
This refers to the cost advantages that can be created by an increase in scale of business operations.
500
What are labour costs?
Casual employees, subcontractors, overtime and rostering are all examples of these types of costs.
500
What are intermediate goods?
These are goods that can be processed more than once.






Role of Operations Chapter 1

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