| What?? | How Much?? | Who Knew? | Random Tidbits |
|---|---|---|---|
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What is Cuba
No international roaming plans available on this island country.
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What is the myCSP resource that can help an AT&T rep provide the appropriate plan to a customer who may be traveling outside the U.S.
AT&T International Offer Manager.
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What is Broadpoint SID 60863. This oil rig cell tower can be picked up by your cell phone. AT&T will research and credit that charge back to you if your calls were indeed routed through that specific tower . If you were fishing out in the Gulf, you may be subject to PPU if your phone accessed other oil rig towers.
I have a big charge on my bill for an international call and I was on the beach in Louisiana.
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What is AT&T Cuba Connect. It is a Retired Feature as of 9/11/2018.
I was able to get a plan to travel to Cuba last year.
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What are Oil Rigs
These objects may have their own cell towers and you can pick up their service inadvertently.
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What is Cuba.
-$3 per minute (includes international toll and airtime)
-$0.50 per text -$1.30 per picture or video message -Data - $0.002/kb ($2.05/MB) -Domestic rates apply to messages received while in in this country |
What is the International Customer Service phone number for travelers outside the U.S.
Free call 24/7. If calling from a wired phone, customer is offered a call-back to minimize costs to the customer.
(314) 924-6925
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What is International Data Roam Controls. This service alerts customers and/or suspends data service for international travelers with excessive data usage. Customers are systematically contacted by SMS or email.
I received a message a few days into my cruise to Jamaica.
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What are AT&T Cruise OTC Packages (see full list at att.com/cruiseships). AT&T Passport and International Day Pass do not cover cruise ship usage.
Carnival, Celebrity, Disney and Norwegian are eligible for this.
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What are the Cruise Talk & Text plans.
$50 for 50 minutes of talk and unlimited text or $100 for unlimited talk and text.
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What is customer is overdue on their bill or has less than 90 days of service with AT&T. Also, no non-pay suspends or disconnect/cancels within the past three months; No current fraud alerts; Compatible handset; No call-restrict codes present on the line of service
I'm not eligible for international services
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What is the Landing Message. •AT&T notifies all customers of International Roaming charges upon arrival. Exact message may vary depending upon country and cruise ship.
I turned on my phone on the ship and I got a message from AT&T.
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What are AT&T Cruise OTC Packages (see full list at att.com/cruiseships). With a cruise package from AT&T, you can use your device on land in Mexico, Canada, and on these select Caribbean islands at no additional charge.
Aruba, Dominican Republic, Cayman Islands, and Haiti and others incur no extras charges on this plan.
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What are Cruise Talk & Text plans. Cruising for more than 30 days requires customer to pay for back-to-back One Time plans.
The One Time plan lasts for 30 days and automatically expire.
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What is International Roaming Excessive Use Suspend - All data service is suspended (international and domestic) with SMS notification of data service suspension when the customer exceeds $1,000 in PPU charges. Customer should use STAR code services, which are free anywhere you can use an AT&T international plan.
My service was suspended on my cruise.
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What do you need to know:
- Turn off cellular data while on a cruise ship, especially if you're not using a cruise ship plan. - Airline usage is not included in any of AT&T's international discount packages; it is only available at PPU rates: ◦Customers should place their phone in airplane mode to avoid Airline usage. - •There are no International Roaming charges associated with Wi-Fi Calling; calls are carried over Wi-Fi networks and not cellular.
I'm going to the Caribbean!
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