| The Promise | OPUS | Clarify | Torch | MISC |
|---|---|---|---|---|
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What is Warmly Welcome.
This is the first step of the Promise.
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What is Upgrade
This button allows you to upgrade a line.
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What is SSN Seach.
This button freezes training Clarify.
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What is text them a number.
You can do this instead of transferring.
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What is History.
Your trainer studies this.
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What are 6 Steps.
This is how many steps are in the Promise.
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What is Add.
This button allows you to add a line.
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What is credits.
This is what you should apply if the customer has invalid charges.
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What is reset registration.
You can do this to fix internet issues.
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What is Djibouti.
Your trainer's favorite country name is...
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What is Sincerely Thank.
This is the last step of the Promise.
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What is Customer Summary.
This opens up the customers account.
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What is account number.
This is the way you can seach for accounts without phone numbers
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What is reset voicemail password.
You can use this to fix voicemail.
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What is Germany.
Your trainer wants to retire to this country.
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What is I can help you with that.
This is the attitude you should use and the phrase you should say at the start of the call.
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What are Add A Lines and DTV Now
These are the only ways to get paid out.
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What is Account Number.
This is a BAN.
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What is the last 7 digits.
This is the default password for reset VM Passwords.
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What is lack of respect.
Your trainer's pet peeve is..
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What are Warm Welcomes, Using the Customers Name, Undivided Attention, I can Help you with that, and Appreciate.
This is the five key behaviors.
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What is Menu.
This button allows you to add DTV Now.
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What is Phone Number.
This is a CTN.
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What is IMEI or phone number.
This is what you need to seach for a phone in torch.
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What is Rem.
The girl on your trainers car is named...
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